Merren: Delighted Alternative
Interactive customers love to express. Give them the outlet with Merren’s dynamic platform. Switch to an upgraded survey system for all your customer experience needs. Choose the best alternative to Delighted for an unforgettable CX solution.
MERREN
Merren is a 360 degree customer experience management platform. Using instant feedback mediums, dynamic emails and automation, businesses can bring in a high response rate for surveys. Merren collects responses via website chatbots, Whatsapp and Facebook messenger, SMS/RCS and dynamic emailers.
DELIGHTED
Delighted is a customer feedback platform that takes customer feedback using NPS, CSAT, CES scales, smiley face surveys and thumbs surveys. Users can create custom made email surveys that are compatible on desktop or mobile devices. Delighted offers integrations with other tools to help analyze and act on feedback.
Features
| FEATURES | MERREN | DELIGHTED |
|---|---|---|
| SURVEY MANAGEMENT | ||
| AI Survey Builder | ✓ | × |
| Custom Survey Builder | ✓ | × |
| Multilingual surveys | ✓ | ✓ |
| Duplicate response management | ✓ | × |
| SURVEY CUSTOMIZATION | ||
| NPS, CES, CSAT pre-built surveys | ✓ | ✓ |
| Custom surveys | ✓ | ✓ |
| Survey Logic | ✓ | × |
| Ease of set up | ✓ | ✓ |
| Multimedia support | ✓ | × |
| Automatic Translations | ✓ | ✓ |
| DATA COLLECTION CHANNELS | ||
| ✓ | × | |
| Facebook Messenger | ✓ | × |
| HTML Email Survey | ✓ | ✓ |
| AMP Email | ✓ | ✓ |
| Chatbots | ✓ | × |
| INTEGRATIONS | ||
| CRM integrations | ✓ | ✓ |
| BI tool integrations | ✓ | ✓ |
| Webhooks | ✓ | ✓ |
| SUPPORT AND SERVICES | ||
| Invite team to edit, create or view | ✓ | ✓ |
| All feature access on trial plan | ✓ | × |
| Customer Success Manager | ✓ | ✓ |
Delight Your Customers With Dynamic Tools
Build quick yet insightful feedback surveys and deploy them on customer friendly channels.
With the help of our intelligence tool, get instant surveys made to be customized for your audience. All hassle free.
5 Reasons To Choose
Merren Over Delighted
Let our AI do the brainwork for you
Use Merren’s AI Survey Builder and create instantaneous surveys at a click of a button. Customise the out, add or remove questions, demo test it and deploy it for your respondents for a high instantly.
Rich media is the new way to seek vivid feedback
We do not restrict feedback to mere text. Enable customers to respond via audio files, video formats, screenshots and photos, or pdf documents. All multimedia responses are collected on the project dashboard. You can bulk download it or view it individually.
Emails do not have to be boring anymore
Create dynamic and interactive surveys that customers can immediately access. Get their insights on the mobile app or via desktop. All without going out of context and into a browser.
Capture customer interactions via messenger apps
Reach out to your customers where they are- on messaging applications. Use new age tools of Whatsapp, Facebook messenger and SMS/RCS to publish instant, highly responsive surveys. Easy to deploy and conversational in nature.
Automate your way to 10x the response rate
More the merrier with Merren. Build surveys and automate it for your customers with our intelligent integrations. No manual intrusions. Every data auto collected is stored in the project space.