Merren: Google forms Alternative
Your customers deserve the best.
Merren brings you the best up-to-date tools that can supercharge the way you interact with your customers.
Choose the best alternative to Google Forms for an enhanced customer experience CX solution.
MERREN
Merren focuses on all-round, multichannel customer experience solutions. Using instant feedback mediums, dynamic emails and automation, businesses can compile complex data and present it in advance charting options. Merren collects responses via website chatbots, Whatsapp and Meta messenger, SMS/RCS and dynamic emailers.
GOOGLE FORMS
Google forms is a free online tool that can create customizable surveys and polls. It is a part of Google Workspace. In Google Forms, users can build custom questions, launch it via a unique URL or by embedding it on a website. All responses collected can be visualized and analyzed easily.
Features
| FEATURES | MERREN | GOOGLE FORMS |
|---|---|---|
| SURVEY MANAGEMENT | ||
| AI Survey Builder | ✓ | × |
| Custom Survey Builder | ✓ | × |
| Multilingual surveys | ✓ | × |
| Duplicate response management | ✓ | × |
| SURVEY CUSTOMIZATION | ||
| NPS, CES, CSAT pre-built surveys | ✓ | × |
| Custom surveys | ✓ | ✓ |
| Survey Logic | ✓ | ✓ |
| Ease of set up | ✓ | ✓ |
| Multimedia support | ✓ | × |
| Automatic Translations | ✓ | × |
| DATA COLLECTION CHANNELS | ||
| ✓ | × | |
| Facebook Messenger | ✓ | × |
| HTML Email Survey | ✓ | × |
| AMP Email | ✓ | × |
| Chatbots | ✓ | × |
| INTEGRATIONS | ||
| CRM integrations | ✓ | × |
| BI tool integrations | ✓ | × |
| Webhooks | ✓ | × |
| SUPPORT AND SERVICES | ||
| Invite team to edit, create or view | ✓ | ✓ |
| All feature access on trial plan | ✓ | ✓ |
| Customer Success Manager | ✓ | × |
Leave Yesterday's Tools In The Past
Your customers deserve to know that businesses put in the effort to actively seek feedback.
With Merren, you can make your customers interact, share vivid responses and build a lifelong rapport.
5 Reasons To Choose
Merren Over Google Forms
Bring conversational surveys, not intimidating feedback forms
Messenger based mediums of Whatsapp and Facebook messenger are the right platform to conduct conversational surveys. Merren brings this end-to-end platform for businesses to actively interact with their customers. Launch surveys where your customers are- directly in the messaging apps.
An interface so simple, everything happens with a click
Merren needs no technical know-how. All you need to do is choose from our pre-designed custom templates, use drag and drop functions and analyze data in one click. Features such as demo testing, editing, publishing facilities are available on the dashboard. Compile the most complex data with our robust tools.
Empowering businesses and customers to go all-out multimedia
Bring in media rich feedback and empower customers to respond via video and audio formats. Real reviews need to be multidimensional. Merren supports multimedia format collections that can be viewed, analyzed and bulk downloaded. Keep customer feedback vivid with Merren.
Attend to your customers even on your websites
Chatbot surveys for websites are a great way to capture your respondents. Curate interactive and conversational pop-ups using our existing templates. Deploy it seamlessly on your website and swiftly close existing feedback loops in the ecosystem.
Automate your way to a fast feedback collection process
Every feedback survey can be automated using our tools. Remove the manual from the equation and go hands-free. Final curated surveys can be triggered for publishing and every feedback will be collected and auto analyzed on the dashboard.