Merren: Medallia Alternative
Every customer feedback will be collected using Merren’s robust tools.
Choose the best alternative to Medallia for all your insight collection and analyzing needs.
MERREN
Merren drives customer experiences via actionable insights. The platform empowers businesses to collect feedback using instant NPS and CES surveys, prompt messenger based surveys and in-moment customer feedback at touchpoints. You can use pre-made templates or create custom templates. They can be tested, deployed and analyzed in one click.
MEDALLIA
Medallia is a customer and employee experience management platform. They help business gather insights and analyze feedback using machine learning. They make recommendations to improve business processes. Medallia serves a wide range of industries.
Features
| FEATURES | MERREN | MEDALLIA |
|---|---|---|
| SURVEY MANAGEMENT | ||
| AI Survey Builder | ✓ | × |
| Custom Survey Builder | ✓ | ✓ |
| Multilingual surveys | ✓ | ✓ |
| Duplicate response management | ✓ | × |
| SURVEY CUSTOMIZATION | ||
| NPS, CES, CSAT pre-built surveys | ✓ | ✓ |
| Custom surveys | ✓ | ✓ |
| Survey Logic | ✓ | ✓ |
| Ease of set up | ✓ | ✓ |
| Multimedia support | ✓ | ✓ |
| Automatic Translations | ✓ | × |
| DATA COLLECTION CHANNELS | ||
| ✓ | × | |
| Facebook Messenger | ✓ | × |
| HTML Email Survey | ✓ | ✓ |
| AMP Email | ✓ | × |
| Chatbots | ✓ | × |
| INTEGRATIONS | ||
| CRM integrations | ✓ | ✓ |
| BI tool integrations | ✓ | ✓ |
| Webhooks | ✓ | ✓ |
| SUPPORT AND SERVICES | ||
| Invite team to edit, create or view | ✓ | ✓ |
| All feature access on trial plan | ✓ | ✓ |
| Customer Success Manager | ✓ | × |
Be Rest Assured Of Collecting Accurate Results With Merren
Data drives decisions and for the right decision, you need the right tools.
Merren brings you a platform that can get actionable insights, that too with 10x the response rate.
5 Reasons To Choose
Merren Over Medallia
The power of messaging application in your hands
Merren uses messenger based applications such as Whatsapp and Meta messenger to collect customer feedback instantly. Push feedback surveys via messengers or SMS/RCS at important touchpoints.
No more manual handling with Merren
Every feedback survey can be automated using our tools. Remove the manual from the equation and go hands-free. Prepared surveys can be triggered, feedback gets collected and auto analyzed on the dashboard.
Create instant surveys using our own AI
Merren’s AI Survey Builder collects critical information and generates a survey – all in one click. This generated survey can be customized, tested and published for all your customers.
No language restriction for any survey
Access Merren’s multilingual feature and translate surveys swiftly. Let no language barrier prevent you from collecting important data from all your valuable customers. We offer automated translations in 70+ languages.
Collect, store and analyze multimedia data from respondents
There is no restriction on the type of data you can collect. Enable customers to respond in text, audio, video or pdf formats. Keep your insights media rich. You can bulk download every media response and view real time reports on the dashboard.