Merren: Nicereply Alternative
Collect responses from customers in places where they are actually available- messenger applications.
Choose the best alternative to Nicereply for an all-round customer experience solution.
MERREN
Merren is a 360 degree customer experience management platform. Using instant feedback mediums, dynamic emails and automation, businesses can bring in a high response rate for surveys. Merren collects responses via website chatbots, Whatsapp and Mete messenger, SMS/RCS and dynamic emailers.
NICEREPLY
NiceReply is a customer feedback and satisfaction management platform. Using their tools, businesses can collect and analyse customer feedback via channels of email and chat. Users can customize surveys, track metrics and improve their customer experiences. Nicereply also offers integrations with popular business tools such as Salesforce, Zendesk and Slack.
Features
| FEATURES | MERREN | NICEREPLY |
|---|---|---|
| SURVEY MANAGEMENT | ||
| AI Survey Builder | ✓ | × |
| Custom Survey Builder | ✓ | × |
| Multilingual surveys | ✓ | × |
| Duplicate response management | ✓ | × |
| SURVEY CUSTOMIZATION | ||
| NPS, CES, CSAT pre-built surveys | ✓ | ✓ |
| Custom surveys | ✓ | × |
| Survey Logic | ✓ | × |
| Ease of set up | ✓ | ✓ |
| Multimedia support | ✓ | × |
| Automatic Translations | ✓ | × |
| DATA COLLECTION CHANNELS | ||
| ✓ | × | |
| Facebook Messenger | ✓ | × |
| HTML Email Survey | ✓ | ✓ |
| AMP Email | ✓ | × |
| Chatbots | ✓ | × |
| INTEGRATIONS | ||
| CRM integrations | ✓ | ✓ |
| BI tool integrations | ✓ | × |
| Webhooks | ✓ | × |
| SUPPORT AND SERVICES | ||
| Invite team to edit, create or view | ✓ | ✓ |
| All feature access on trial plan | ✓ | ✓ |
| Customer Success Manager | ✓ | × |
Leave No Data Unchecked With Our Upgraded Tools
A business of any size can conquer customer data of any complexity.
Be it a media rich messenger survey or NPS/CSAT scores, Merren has got it under the belt.
5 Reasons To Choose
Merren Over Nicereply
Reach out to customers where they are
They are definitely not on emails all day. Capture instant responses via Whatsapp and Facebook messenger. Get a high response rate, instant feedback and multimedia format of responses to elevate your customer experience.
No language barrier with multilingual surveys
Merren supports 70+ languages. Using multilingual surveys, businesses can reach out to clients globally. Language is no more a barrier with our multilingual, automatic translation facility.
Generate surveys instantly and customize it for your audience
With our AI Survey Builder facility, you can create instant ready-to-go feedback surveys for your respondents. This survey can also be customised, test deployed, automated for direct publishing. Empower your business to do more.
Deploy chatbot surveys in your website
Chatbot surveys are the fastest and the most interactive way to collect in-moment feedback. Analyze customer feedback with our live reporting function and close feedback loop swiftly. Chatbots are interactive and conversational which automatically gets people to respond instantly.
Feedback is more than just plain text
Merren imposes no barrier during feedback collection via messenger applications. Respondents can upload audio, video, text or pdf documents as feedback. Businesses can access all media rich response formats available on the dashboard. The responses can also be segregated as per custom filters.