Merren: The SurveyMonkey CX Alternative
The new age customer experience tracking needs modern-day tools. That’s why we are here.
Choose the best alternative to SurveyMonkey for all your CX needs.
MERREN
Merren drives upgraded customer experience feedback via multiple channels. Choose from our predesigned templates without the hassle of technical work. Run customer experience feedback surveys on Whatsapp, Meta Messenger, Chatbots, SMS/RCS and emails. Hassle free setup that will instantly deploy surveys that go straight into the customer’s pocket.
SURVEYMONKEY
SurveyMonkey is an online survey platform that allows individuals and organizations to create and distribute surveys to collect feedback from their target audience. This software is user-friendly, and suitable for different types of surveys, such as market research, customer satisfaction, and employee feedback.
Features
| FEATURES | MERREN | SURVEY MONKEY |
|---|---|---|
| SURVEY MANAGEMENT | ||
| AI Survey Builder | ✓ | × |
| Custom Survey Builder | ✓ | ✓ |
| Multilingual surveys | ✓ | ✓ |
| Duplicate response management | ✓ | × |
| SURVEY CUSTOMIZATION | ||
| NPS, CES, CSAT pre-built surveys | ✓ | ✓ |
| Custom surveys | ✓ | ✓ |
| Survey Logic | ✓ | ✓ |
| Ease of set up | ✓ | ✓ |
| Multimedia support | ✓ | ✓ |
| Automatic Translations | ✓ | × |
| DATA COLLECTION CHANNELS | ||
| ✓ | × | |
| Facebook Messenger | ✓ | × |
| HTML Email Survey | ✓ | ✓ |
| AMP Email | ✓ | × |
| Chatbots | ✓ | × |
| INTEGRATIONS | ||
| CRM integrations | ✓ | ✓ |
| BI tool integrations | ✓ | ✓ |
| Webhooks | ✓ | ✓ |
| SUPPORT AND SERVICES | ||
| Invite team to edit, create or view | ✓ | ✓ |
| All feature access on trial plan | ✓ | ✓ |
| Customer Success Manager | ✓ | × |
Merren Is Synonymous To Real time Feedback Collection
Merren is a robust tool that brings insights at a drop of a hat! Now collect instant, real time feedback from respondents.
Using modern day tools, Merren can 10x the response rate for your business.
5 Reasons To Choose
Merren Over SurveyMonkey
Deploy feedback surveys where your customers are present- go omnichannel.
No customer grievance or feedback goes unnoticed. Merren uses an omnichannel approach to collect responses- be it via a chatbot, dynamic email, SMS or Whatsapp. Capture responses immediately after any interaction with your buyers- loyal or potential. We keep an eye on every interaction.
No mundane mailers. Do more with messenger applications.
Messaging applications such as Meta Messenger and Whatsapp have billions of daily users. Merren uses messaging apps to collect instant and real time feedback from every customer, globally. It is time to 10x your response rate and bring actionable insights.
Don't have technical knowledge? You do not need it!
Merren surveys are so simple to create and build, anyone can do it! Access all predesigned templates with a click of a button. We have already done the work for you. Demo test your surveys and deploy it directly for your respondents.
Collaborate with your team members during survey creation.
You can invite your team members to edit any survey creation. With admin access, you can invite up to 5 team members to view or create surveys along with you. Collaborate on the platform, demo test your feedback forms and deploy it instantly. All with a touch of a button.
Deploy and forget or deploy and watch.
Watch your respondent results in real time too. We bring you both the options- to watch responses get collected in real time. An interactive graph is visible on the dashboard that can segregate all responses as per filters set by you. Every result can be downloaded and shared across platforms.