Frequently Asked Questions
Quick Reference Guide
Access
Why can't I access my licence?
What can I do about the "Unauthenticated guest access" error?
How do I enable long file paths?
Events
Why aren't my events updating?
Why can't I see this event in mXrap?
How do I change my event magnitude marker?
Why are the event magnitudes different in mXrap?
How do I modify the blast record?
Charts
Where is the cumulative energy line on the Omori chart?
General
What does mXrap stand for?
The name of mXrap's predecessor "MS-RAP" stood for Mine Seismicity Risk Analysis Program. "mXrap", however, is not an acronym and does not stand for anything.
What is the difference between mXrap, mXrap suites, and mXrap apps?
This is best answered by way of analogy with Microsoft Excel. The software Excel has many built-in capabilities with endless possibilities for creating specific calculations. Excel has powerful capabilities, but without a user constructing the spreadsheet, the power and value are not fully utilised. An Excel user can set up a spreadsheet which, with the required inputs, will provide you with results. This user can then provide you with that spreadsheet, which you can then use to perform the same calculations with other inputs.
mXrap is like Excel in that it provides the basic tools. mXrap suites are analagous to Excel workbooks with many sheets, and the apps are like the individual sheets within that workbook used to perform specific tasks. Anybody with enough understanding of the software can build their own app which can be shared with others.
What is the "root" folder?
One can think of the root folder as a library of apps and data. Extending the analogy with Excel, the root folder is like a folder with several previously developed linked spreadsheets which you can open to perform specific types of analyses.
What's the difference between updating the mXrap software and updating the root folder?
Some things you see in mXrap are properties of the software, while other things are properties of the root folder.
Following on from the above Excel comparison, for example. When you make a chart in Excel, the 'add chart function' is a property of Excel. What's in the chart, what's on each axis, what colour are the lines, etc are properties of the spreadsheet.
mXrap is the same; there is an 'Add Chart' function. Every chart in mXrap uses the same tool, but the application configures what's actually displayed in the chart.
mXrap software level changes are things that affect the 'Add Chart' function itself. For example, the current mXrap charts only plot data on four axes; top, bottom, left and right. If we were to add more possible axes, like a secondary left axis, this would require a change to the software. It isn't related to the root folder. Another example is the image capturing tool. This is a feature of every chart, 3D View and table at the software level.
If you want an updated Hazard Assessment application, this is like getting an updated spreadsheet. The root folder is essentially a library of data and applications, like a folder full of different spreadsheets and their associated data.
To summarise, if it seems like its a common feature across many areas in mXrap, its probably a property of the mXrap software. If it seems to be something related to a specific app or chart, etc, it's probably a setting in the root folder.
Updating the mXrap software is easy, just download the installer.
Updating the root folder is what we use mXsync for and it's actually more complicated to manage the root folder than the software; a bit like trying to manage a lot of interconnected spreadsheets. We normally rely on sites to request root updates. If you read about a feature on the blog or watch a training video that seems different to your current version. You probably need a root update. It's a fairly quick process, contact us at .