24 / 7 Monitoring & ITIL Management

ITIL Management
// Overview

24/7 Monitoring and ITIL Management

Preventing a problem is always better than dealing with it afterwards. At ProCern, we offer round-the-clock monitoring and management to ensure your IT infrastructure is available and performing to the level expected and required to maintain your business. As your trusted IT advisor, we offer 24/7 support that takes care of the time-consuming and mundane IT activities, so you and your team can focus on higher value initiatives. Our always-on support team works behind the scenes to proactively monitor the health of your networks, servers, and applications in real-time. We operate on a foundation of ITIL-based processes enabled by ProCern’s patented SaaS-based System Shepherd technology to identify, validate, and respond to issues before they become a significant event that results in costly downtime.
// Approach

What we do

At ProCern, we bring together vast experience, resources, and ITIL process-driven support to fill in your internal gaps with services that help you enhance the value of your technology investment, gain a competitive edge, and achieve sustainable growth through IT excellence. Offering around-the-clock IT support and expertise, we’ll manage, monitor, and maintain your IT environment to ensure it is poised to combat evolving cybersecurity threats, with high availability that keeps your operations running smoothly.

// Full IT Stack

From top to bottom, we’ll monitor your entire IT stack, including OS, hardware, database, network, and applications. With a deep understanding of the various interdependencies and relationships across your IT infrastructure, we’ll keep a watchful eye on your entire IT environment with end-to-end visibility.

laptop with servers coming out of the keyboard
// Cross-technology Expertise

Our team has advanced knowledge across a vast array of technologies—from the newest entrants on the scene to legacy IBM Power Systems, Microsoft Windows, and Unix applications. We’ll even monitor your data center environment for things like temperature, power, airflow, and humidity, to ensure your servers are in optimal working order.

keyboard with IT Support on the enter button
// ITIL-based Process

With structured ITIL process integration, we’ll monitor changes, incidents, events, requests, and configuration across your IT environment.

// Alarms and Alerts

From top to bottom, we’ll monitor your entire IT stack, including OS, hardware, database, network, and applications. With a deep understanding of the various interdependencies and relationships across your IT infrastructure, we’ll keep a watchful eye on your entire IT environment with end-to-end visibility.

// Patching and Updates

We take away the time-consuming work of monitoring, patching, and updates so you’re freed up to do higher value work.

// Advanced Support Services
We also offer break-fix services on an as-needed basis to support network and applications, as well as ongoing disaster recovery management services.

When you partner with ProCern for managed IT services, you benefit from a proactive approach to managing your IT environment, with ongoing preventative maintenance to minimize IT performance issues. Think of us as an extension of your team and a single, comprehensive source for your IT needs. When you partner with ProCern, you get an entire IT department on staff, 24/7.

Cyber Health Plan Staffing Challenge

Industry Report – IT Staffing Shortages

24/7 Managed Services

Download the Paper
Ready to talk about offloading the around-the-clock, daily grind of managing your systems?
Get in touch, we can help ensure you’re headed in the right direction.
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