Simple Direct Funerals

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Our Assured Promises to You

As well as a providing affordable, professional and caring funeral service, Simple Direct Funerals guarantees…

Personal Communication

  1. We will answer your phone call personally. Should we be on another call or not available, we guarantee to get back to you within the day, if not sooner.
  2. We guarantee to reply to your emails received during business hours within 4 hours. Outside of business hours we will reply immediately the next day. 
  3. We will always be available to come to your place to discuss funeral arrangements at a time that suits you. Or, if you prefer you will always be welcome to come to our place.

Fixed Costs

  1. We guarantee to communicate to you our one fixed price whenever you ask. 
  2. Further you are assured that we will only add additional costs for any services or products that you decide you want. 
  3. We guarantee that we will not attempt to “up-sell” you additional products or encourage you to spend more money than agreed.

Service Description

  1. We will listen to what you want to happen with your funeral and guarantee to do our very best to make that happen. In the unlikely event that we are not able to provide a service or product that you particularly want we will do everything possible to help you find a satisfactory solution. 
  2. We will help you plan and lead a short meaningful committal service at the crematorium chapel, if you would wish, at no extra cost.

Follow on Services

  1. We will keep you fully informed of what is happening to your loved one throughout the process until the ashes are returned to you.
  2. We agree to deliver ashes to you personally, if you live in the Nelson Tasman area, or to courier them on the same day that we receive them.
  3. We guarantee to check the Death Certificate and correct any errors or typos at no extra cost to you. In the unlikely event that we have missed something, we guarantee to put it right.

 

I personally guarantee our service to your satisfaction.

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Owen Haring
Owner of SDF

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If your situation is urgent, please call me on 021 120 1314.

Return & Refund Policy – SDF Shop Urns

Because each urn is a one-off piece, we ask that you choose carefully before purchasing.

Eligibility for Returns

If an item arrives damaged, faulty, or not as described, we will arrange a repair, replacement, or refund in line with New Zealand consumer law.

For other return requests, please get in touch — we’ll always do our best to help where we can.

Items must be unused, in original condition, and returned in original packaging.

Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

Custom-made or personalised urns cannot be returned unless they arrive damaged, faulty, or incorrect.

Used urns, or urns showing signs of wear, cannot be accepted for return.

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.

Approved refunds will be processed to the original payment method within 5–10 business days.

Shipping

Return shipping is paid by the customer unless the item arrived damaged, faulty, or incorrect.

Exchanges

We only replace items if they are damaged or defective on arrival.

Contact

If you have any questions before or after purchasing, please get in touch:

📧 [email protected]
📞 021 120 1314

Leave us a message and we will get in contact with you as soon as we can.