Simple Direct Funerals

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Our Assured Promises to You

As well as a providing affordable, professional and caring funeral service, Simple Direct Funerals guarantees…

Personal Communication

  1. We will answer your phone call personally. Should we be on another call or not available, we guarantee to get back to you within the day, if not sooner.
  2. We guarantee to reply to your emails received during business hours within 4 hours. Outside of business hours we will reply immediately the next day. 
  3. We will always be available to come to your place to discuss funeral arrangements at a time that suits you. Or, if you prefer you will always be welcome to come to our place.

Fixed Costs

  1. We guarantee to communicate to you our one fixed price whenever you ask. 
  2. Further you are assured that we will only add additional costs for any services or products that you decide you want. 
  3. We guarantee that we will not attempt to “up-sell” you additional products or encourage you to spend more money than agreed.

Service Description

  1. We will listen to what you want to happen with your funeral and guarantee to do our very best to make that happen. In the unlikely event that we are not able to provide a service or product that you particularly want we will do everything possible to help you find a satisfactory solution. 
  2. We will help you plan and lead a short meaningful committal service at the crematorium chapel, if you would wish, at no extra cost.

Follow on Services

  1. We will keep you fully informed of what is happening to your loved one throughout the process until the ashes are returned to you.
  2. We agree to deliver ashes to you personally, if you live in the Nelson Tasman area, or to courier them on the same day that we receive them.
  3. We guarantee to check the Death Certificate and correct any errors or typos at no extra cost to you. In the unlikely event that we have missed something, we guarantee to put it right.

 

I personally guarantee our service to your satisfaction.

Signature

Owen Haring
Owner of SDF

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Return & Refund Policy – SDF Shop Urns

We want you to feel confident in your purchase. If for any reason you are not completely satisfied with your urn, our return policy is as follows:

Eligibility for Returns

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, in their original condition, and in the original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

  • Custom-made or personalized urns cannot be returned or exchanged unless they arrive damaged or defective.

  • Used urns, or urns showing signs of wear, cannot be accepted for return.

Refunds

  • Once we receive and inspect your returned item, we will notify you of approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable. If your order included free shipping, the actual shipping cost may be deducted from your refund.

Exchanges

  • We only replace items if they are defective or damaged upon arrival. If you need to exchange an urn for the same item, please contact us.

Return Shipping

  • Customers are responsible for paying return shipping costs unless the item was damaged, defective, or sent in error.

  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Contact Us
If you have any questions about your urn, a return, or a refund, please contact us at:
📧 [email protected]
📞 021 120 1314

Leave us a message and we will get in contact with you as soon as we can.