Simple Direct Funerals

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Call 021 120 1314 - anytime
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Contact - SDF

Please feel free to contact us anytime.

At Simple Direct Funerals I am more than happy to discuss any questions or concerns you may have.  There is absolutely no obligation or expectation from us other than to help you.  Sometimes all it takes is a quick phone call to alleviate something on your mind.

You can be reassured that SDF is here to help you in anyway we can.   And if I can’t help I will let you know immediately and offer some alternatives that might help you.

Phone:   03 541 0820
Mobile:  021  120  1314
Email:   [email protected]

Address:  5 Talbot Street
                   Richmond
                   Tasman
                   7020

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I’ve received your message and will get back to you as soon as I can.


If your situation is urgent, please call me on 021 120 1314.

Return & Refund Policy – SDF Shop Urns

Because each urn is a one-off piece, we ask that you choose carefully before purchasing.

Eligibility for Returns

If an item arrives damaged, faulty, or not as described, we will arrange a repair, replacement, or refund in line with New Zealand consumer law.

For other return requests, please get in touch — we’ll always do our best to help where we can.

Items must be unused, in original condition, and returned in original packaging.

Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

Custom-made or personalised urns cannot be returned unless they arrive damaged, faulty, or incorrect.

Used urns, or urns showing signs of wear, cannot be accepted for return.

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.

Approved refunds will be processed to the original payment method within 5–10 business days.

Shipping

Return shipping is paid by the customer unless the item arrived damaged, faulty, or incorrect.

Exchanges

We only replace items if they are damaged or defective on arrival.

Contact

If you have any questions before or after purchasing, please get in touch:

📧 [email protected]
📞 021 120 1314

Leave us a message and we will get in contact with you as soon as we can.