Simple Direct Funerals

Return & Refund Policy – SDF Shop Urns

We want you to feel confident in your purchase. If for any reason you are not completely satisfied with your urn, our return policy is as follows:

Eligibility for Returns

• Returns are accepted within 30 days of delivery.

• Items must be unused, in their original condition, and in the original packaging.

• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

• Custom-made or personalized urns cannot be returned or exchanged unless they arrive damaged or defective.

• Used urns, or urns showing signs of wear, cannot be accepted for return.

Refunds

• Once we receive and inspect your returned item, we will notify you of approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable. If your order included free shipping, the actual shipping cost may be deducted from your refund.

Exchanges

• We only replace items if they are defective or damaged upon arrival. If you need to exchange an urn for the same item, please contact us.

Return Shipping

• Customers are responsible for paying return shipping costs unless the item was damaged, defective, or sent in error.

• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Contact Us
If you have any questions about your urn, a return, or a refund, please contact us at:
📧 [email protected]
📞 021 120 1314