Simple Direct Funerals

Online Funeral Records

Organising your Funeral Records

Here some online forms you may like to take advantage of for your own personal records.

This is your information for your use only.

It is part of the “File and Forget” booklet that we offer. 
I named it this because you fill it out and then don’t worry about it – it’s taken care of.  These are records you keep and it can be use with any funeral home.

You can also fill it out online and I will email you a copy or you can download the printable version.

I can keep a copy online if you want a record of it here.  No information will be shared or used.

 

Death Certificate records

Funeral Information

Return & Refund Policy – SDF Shop Urns

We want you to feel confident in your purchase. If for any reason you are not completely satisfied with your urn, our return policy is as follows:

Eligibility for Returns

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, in their original condition, and in the original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

  • Custom-made or personalized urns cannot be returned or exchanged unless they arrive damaged or defective.

  • Used urns, or urns showing signs of wear, cannot be accepted for return.

Refunds

  • Once we receive and inspect your returned item, we will notify you of approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable. If your order included free shipping, the actual shipping cost may be deducted from your refund.

Exchanges

  • We only replace items if they are defective or damaged upon arrival. If you need to exchange an urn for the same item, please contact us.

Return Shipping

  • Customers are responsible for paying return shipping costs unless the item was damaged, defective, or sent in error.

  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Contact Us
If you have any questions about your urn, a return, or a refund, please contact us at:
📧 [email protected]
📞 021 120 1314

Leave us a message and we will get in contact with you as soon as we can.