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Resources & Guidance

When someone dies — or is dying — it’s normal to feel overwhelmed.
This page is here to give you clear, practical guidance and reassurance, without pressure or jargon.

You don’t need to read everything. Just start with what fits your situation.

Keeping funeral costs down — without losing meaning

You don’t need an expensive, traditional funeral to farewell someone well. There are simpler options that many families find more personal and far less stressful.

See the low-cost options

When someone you love is dying

Supporting someone at the end of life is hard — and exhausting. This guidance focuses on how to care for them and yourself.

How to support them (and yourself)

When you’re facing death yourself

Being told your time is limited raises big questions and strong emotions. There are ways to regain a sense of control and focus on what matters most.

7 steps to help you cope

When family relationships are strained

Death can bring old tensions to the surface. This looks at practical ways to keep things workable — even if everyone doesn’t agree.

Read about family conflict strategies

When grief feels overwhelming

If it feels like you can’t cope, you’re not broken — you’re grieving. Understanding what’s happening can make it more manageable.

Understand grief and what helps

When you have to organise a funeral

If you’re responsible for organising everything and don’t know where to start, this walks you through the process step by step.

Organising a funeral? Start here: the first steps

When you’ve been asked to lead a funeral

You don’t need to be a professional to lead a meaningful farewell. This explains how to structure a service and what actually matters.

A simple service outline

When the tears don’t stop

Grief can feel relentless. This explores how moments of light and meaning can exist alongside sadness.

Finding light in grief

What are the practical things you do after a person has died?

Victim Support has a very good article on the practical things to think about when a person dies.  There is so much going on that it can feel overwhelming.  Click on the link below and use this information to help guide you through this time.

Practical Matters

Not sure where to start?

If you’d rather talk things through, you can call or text us anytime. There’s no obligation — just clear, honest advice.

Phone us anytime

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I’ve received your message and will get back to you as soon as I can.


If your situation is urgent, please call me on 021 120 1314.

Return & Refund Policy – SDF Shop Urns

Because each urn is a one-off piece, we ask that you choose carefully before purchasing.

Eligibility for Returns

If an item arrives damaged, faulty, or not as described, we will arrange a repair, replacement, or refund in line with New Zealand consumer law.

For other return requests, please get in touch — we’ll always do our best to help where we can.

Items must be unused, in original condition, and returned in original packaging.

Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

Custom-made or personalised urns cannot be returned unless they arrive damaged, faulty, or incorrect.

Used urns, or urns showing signs of wear, cannot be accepted for return.

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.

Approved refunds will be processed to the original payment method within 5–10 business days.

Shipping

Return shipping is paid by the customer unless the item arrived damaged, faulty, or incorrect.

Exchanges

We only replace items if they are damaged or defective on arrival.

Contact

If you have any questions before or after purchasing, please get in touch:

📧 [email protected]
📞 021 120 1314

Leave us a message and we will get in contact with you as soon as we can.