We want you to feel confident in your purchase. If for any reason you are not completely satisfied with your urn, our return policy is as follows:
Eligibility for Returns
Returns are accepted within 30 days of delivery.
Items must be unused, in their original condition, and in the original packaging.
Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
Custom-made or personalized urns cannot be returned or exchanged unless they arrive damaged or defective.
Used urns, or urns showing signs of wear, cannot be accepted for return.
Refunds
Once we receive and inspect your returned item, we will notify you of approval or rejection of your refund.
Approved refunds will be processed to your original method of payment within 5–10 business days.
Shipping costs are non-refundable. If your order included free shipping, the actual shipping cost may be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an urn for the same item, please contact us.
Return Shipping
Customers are responsible for paying return shipping costs unless the item was damaged, defective, or sent in error.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about your urn, a return, or a refund, please contact us at:
📧 [email protected]
📞 021 120 1314
Leave us a message and we will get in contact with you as soon as we can.
