Thank you for getting in touch
I’ve received your message and will get back to you as soon as I can.
If your situation is urgent, please call me on 021 120 1314.
Because each urn is a one-off piece, we ask that you choose carefully before purchasing.
If an item arrives damaged, faulty, or not as described, we will arrange a repair, replacement, or refund in line with New Zealand consumer law.
For other return requests, please get in touch — we’ll always do our best to help where we can.
Items must be unused, in original condition, and returned in original packaging.
Proof of purchase (receipt or order confirmation) is required.
Custom-made or personalised urns cannot be returned unless they arrive damaged, faulty, or incorrect.
Used urns, or urns showing signs of wear, cannot be accepted for return.
Once we receive and inspect your returned item, we will notify you of approval or rejection.
Approved refunds will be processed to the original payment method within 5–10 business days.
Return shipping is paid by the customer unless the item arrived damaged, faulty, or incorrect.
We only replace items if they are damaged or defective on arrival.
If you have any questions before or after purchasing, please get in touch:
📧 [email protected]
📞 021 120 1314
Leave us a message and we will get in contact with you as soon as we can.
