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Transforming Buys Into Lasting Connections

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Empowering e-commerce retailers with the ability to transform the post-purchase experience into a competitive advantage. text-editori
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Crafting Unforgettable Journeys.

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Your business is unique, and your customers deserve an experience that feels just as special – tailored to reflect your brand’s uniqueness and the value you place on customer satisfaction. That’s why we’ve built a platform that lets you customize every step of the post-purchase journey. It’s not about one-size-fits-all; it’s about fitting perfectly to your brand and your customers’ expectations. This is how you stand out, build loyalty, and keep them coming back. For businesses aiming to make a real difference, WISMOlabs is your partner in crafting those crucial moments that turn buyers into lifelong fans. Let’s make each delivery unforgettable, together. text-editori
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Redefining Post-Purchase
One Step at a Time

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From pioneering order tracking to integrating returns automation, setting new standards for the post-purchase experience in e-commerce. text-editori

  • Idea Was Born (2015)

    After working with e-commerce retailers for the last 15 years, the founder saw an untapped opportunity.

  • Product Development (2016)

    The first WISMOlabs branded order tracking page solution for eCommerce retailers was born.

  • Proactive Notifications (2017)

    Email and SMS proactive notifications were added to instantly notify consumers about their order progress and status changes.

  • First 250 Customers (2018)

    WISMOlabs hits 250 customers and the first 10,000,000 shipment tracked.

  • US Office (2019)

    Expanded to the United States. Open a new location in San Jose, California.

  • Custom Services (2020)

    White glove set-up and customization services added to a product offering.

  • Returns Automation Development (2023)

    Return automation development started with limited set of partners and customers.

  • eCommerce Returns Software (2024)

    Return automation is added, making WISMOlabs end-to-end post-purchase solution.

  • Today

    Serving retailers and their customers for 9 years to provide the best post-purchase customer experience.
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Purpose.

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Our mission is to elevate your customer experience from good to outstanding. We recognize the challenges retailers face in providing a seamless shopping experience.

Retailers lose precious time, money, and customer loyalty when the post-purchase experience falls short. Missed delivery updates lead to higher support costs and frustrated shoppers. A single negative experience can erode trust and reduce repeat business. That’s why WISMOlabs was born: to bridge these gaps, streamline your operations, and keep your customers delighted. We believe every interaction matters, and we’re here to make each one count.

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Philosophy.

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Since 2016, we’ve been focused on delivering value rather than chasing investor targets. We keep our team small by design, ensuring nimble operations and swift decision-making.

Clients gain direct access to our expert engineers, cutting out red tape and speeding up problem-solving. We use the same advanced technologies as larger vendors, but our lean structure keeps overall costs competitive.

Our proven success with businesses of all sizes shows you can have big-company results without big-company bureaucracy. Our agility and customer-first approach consistently delivers measurable value.

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Why Work With Us?

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WISMOlabs stands firmly on the foundation of our core values and unique philosophy. text-editori
  • Real-Time Expertise: Every inquiry goes straight to our engineers for fast, reliable solutions.
  • Swift Decision-Making: A small team means fewer bottlenecks and quicker turnaround.
  • Competitive Costs: We tap into cutting-edge tech but maintain a lean structure for better pricing.
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Reduce WISMO calls, Boost LTV, Upsell/Cross-sell

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with an intelligent post-purchase communications platform.

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Transform transactional messages into personalized opportunities to upsell, cross-sell, and grow customer loyalty beyond shipping updates and returns. text-editori
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© 2016-2025 WISMOlabs, WISMO Inc. All rights reserved.

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