History.
Where it all began.

Our History

Air Milford was first established in 1993, the company taking its name from one of New Zealand’s most treasured natural environments.

When Hank Sproull joined the company in 1996 he had a vision for a future of personalised, perfectly formed scenic tours. In 1998 Hank took over the business and as the new owner re-committed to delivering the very best in New Zealand scenic flight experiences.

He continued to grow the fleet with a sustainable and measured approach, refining the operation and innovating processes to ensure a favourable development strategy.

Today it is very much a family business, with all the personal pride and individual responsibility that comes with such a close-knit operation. Kerrie Sproull, Hank’s wife, works in the company’s office administration and their son Antony’s role as pilot and Operations Manager provides him with the perfect vantage point to guide the company into the future.
Hank continues to maintain close involvement with the day-to-day management of the company with a dual role as both chief pilot and a qualified aircraft engineer. While the surrounding town may have changed dramatically since 1998 the underlying ethos and values of the company remain the same…

Air Milford Timeline: 1993 – Now

MAORI HISTORY OF MILFORD SOUND

Milford Sound history begins a long time ago, back when all of New Zealand was an unspoiled land of forest and mountains, rivers and sea. Māori people living in the South Island discovered Milford Sound more than 1,000 years ago. Tribes would travel there to fish and hunt around the fiord, and to collect precious Pounamu.

These treks from the east used traditional pathways across passes, including what is now known as MacKinnon Pass on the Milford Track. In Māori legend, Milford Sound was formed by Tu-te-raki-whanoa. He was an atua (godly figure) who was in charge of shaping the Fiordland coast. Chanting a powerful karakia (prayer), he hacked at the towering rock walls with his toki (adze) called Te Hamo and carved it from the earth.

The Māori name for Milford Sound, Piopiotahi, means “a single piopio”. When the legendary hero Maui died trying to win immortality for his beloved people, a piopio (a long-extinct native bird) was said to have flown here in mourning.

Air Milford customers departing

EUROPEAN HISTORY OF MILFORD SOUND

Early European settlers did not explore Milford Sound by boat, not realising that inside its narrow entrance there was such a beautiful region to explore. In fact, it is so well hidden that the famous explorer Captain Cook managed to miss the entrance to the fiord twice! In 1823 a sealer called John Grono was the first European settler to visit. He named it Milford Sound after Milford Haven, a long narrow inlet on the Welsh coast.

Later that century, a Scotsman called Donald Sutherland became Milford Sound’s first permanent resident. Sutherland had lived an interesting life, spending time in the army, as a sealer and a gold prospector. In 1877 he left everything behind and sailed down the Fiordland coastline, with only his dog for company. When he reached Milford Sound, he decided to stay.

Sutherland chose a spot to live near what is now Lady Bowen Falls. Although he lived as a hermit for many years, he envisioned a flourishing ‘Milford City’. He also discovered the Sutherland Falls which were named after him. In 1890 he married and his wife Elizabeth joined him in Milford Sound.

More and more walkers came, and tales of the region’s untouched beauty began to spread. British writer Rudyard Kipling visited it in the 1890s and declared Milford Sound ‘the eighth wonder of the world’.

From 1935, workers began to build the Homer tunnel drilling through solid rock from the Hollyford Valley into the Cleddau Valley. The work was hard and the conditions tough, but they persisted. The tunnel finally opened in 1954, allowing road access to Milford Sound, and visitors began to flock there to see it for themselves.

In 1990 Milford Sound, along with the rest of Fiordland and three other national parks, was named a UNESCO World Heritage site.

Today Milford Sound is New Zealand’s most famous tourist destination and frequently tops lists of the most beautiful places in the world.

Stephen Singleton-Ryan

Flight Coordinator

Originally from Wellington, while finishing high school and figuring out what he wanted to do, Stephen started flying at his local aero club on the Kāpiti Coast. From his first trial flight, a passion for flying quickly developed, setting him on the path to complete his commercial training at Nelson Aviation College.

Before pursuing aviation fulltime, Stephen worked across a range of roles in retail and tourism, building strong people skills and a customer-focused approach. He started his flying career at Air Milford as a Flight Coordinator, joining the team in November 2025.

Drawn to the incredible location and world-class scenery, he enjoys working with guests and hearing their post-flight stories. Outside of work, Stephen loves to stay active and make the most of the outdoors. He’s big into snow sports and motorbikes, and enjoys exploring the region whenever he gets the chance.

Paul Lups

Pilot

After a chance encounter, Paul decided to follow his dream of becoming a pilot in 2009 and obtained his commercial licence in Christchurch before moving to the Outback of Australia flying on a station.

Returning home, he became qualified as a flight instructor and then moved into Air Traffic Control for a little over a decade. Paul successfully trained up many of the Air Traffic Controllers here in Queenstown in what is known as the most difficult control operations in New Zealand.

Outside of flying, Paul has small business experience in Queenstown and has even had a hand in setting up or negotiating commercial ventures in the area. Now, keeping active with his two children easily fill the rest of his time- the hardest job of them all!