Careers at D-Best

Current Open Positions

Field Service Engineer

Location: Fort Smith, AR
$22 to $28 per hour, depending on experience

The role

When something breaks at a client’s office and it can’t be fixed remotely, you’re the person who shows up. You’re also the face of D-Best in that building. Our clients have known us since 1993, and a lot of that reputation was built by whoever walked in the door and got it handled.

What the week looks like

75% of your time is spent onsite at client sites. Server installs and migrations, network and firewall deployments, workstation rollouts, new client onboardings, VoIP cutovers, and the occasional “nobody can print and the office manager is having a day.”

The other 25% of your time is at our office working remote tickets with the service team, making notes, building documentation, and other projects. 

You’ll manage installations from staging through configuration and deployment. You’ll document your work in our PSA, and you’ll add what you learn to our knowledge base so the next person doesn’t have to figure it out twice.

What good looks like

Projects that close clean with no callbacks. Clients who ask for you by name. Clear communication when something changes, before the client notices it changed. Knowing when to keep digging and when to pull in your team lead.

What we need

• Hands-on troubleshooting experience, ideally a year or more in IT support. Serious field experience in another trade counts: cabling, low voltage, copier service, telecom, ISP install.
• Enough Windows and networking knowledge to not be starting from zero. If you know your way around Windows Server, Microsoft 365, and Active Directory, that puts you toward the top of our range.
• Comfortable being the only technical person in a client’s building.
• The kind of person who cleans up the cable room before leaving
• Valid driver’s license and a clean driving record

Nice to have: A+, Network+, or Security+. Microsoft certs (MD-100, MD-101, AZ-900).

If you’re strong in the field but light on the server and Microsoft side, apply anyway. We can teach technical depth. We can’t teach someone how to stay calm in a client’s server room.

Pay and benefits

• This is a junior to mid-level field seat. Where you start depends on what you can do unsupervised on day one, and there’s a defined path from here to Team Lead with the pay spelled out at each step.
• $22 to $28 per hour depending on experience, with a six month review for anyone starting toward the bottom of the range
• Health, dental, vision, and life insurance, with D-Best covering 80% of the premium on individual plans and 75% of family plans
• Retirement plan with 3% company match
• 2 weeks of paid time off that accrues from day one and increases with tenure
• Paid certification training and exam fees
• Company vehicle for client visits, plus all the tools you need

About us

D-Best Technologies has served Fort Smith and the River Valley since 1993, with a second office in Springdale. We’re BBB A+ accredited, hold a 99.5% customer satisfaction rating, and we’ve won Fort Smith’s Best of the Best four years in a row.  Our mission is simple: we simplify technology so our clients can focus on what actually matters.