The reliable, secure technology your practice needs to stay focused on patient care.
If any of these sound familiar, it’s time for a different kind of IT partner.
Your job is taking care of patients. Ours is making sure the technology behind your practice doesn’t get in the way of that. Healthcare and dental offices have a unique mix of demands: HIPAA requirements that change, imaging files that eat bandwidth, practice management software that has to talk to half a dozen other systems, and a front desk team that simply doesn’t have time to be on hold with tech support.
We handle it all so you and your staff can stay where you belong, with your patients.
Slow software, surprise outages, and compliance gaps all add up to time and money you can’t afford to lose. Partner with D-Best and find out what dedicated healthcare IT support actually feels like.
Yes. Under HIPAA, any third party that handles or has access to Protected Health Information (PHI) is considered a Business Associate and you're required to have a signed BAA with them. That includes your IT provider, your cloud storage company, and in many cases your software vendors. We sign one as a matter of course.
Generally, no. Standard email accounts (Gmail, Yahoo, or basic Outlook) aren't secure enough for PHI. To stay compliant, you need an encrypted email solution or a secure portal designed for sharing clinical records and images. We can set either one up for you.
Phishing attacks driven by AI. Attackers are getting much better at writing emails that look like they came from a real vendor, a colleague, or even the doctor. Front desk teams are busy, and one quick click can let ransomware into the network. We combine AI-powered email filtering with regular staff training to keep that door closed.
The only real way to know is by testing them. Plenty of practices assume their backups are running, then discover during an outage that the data has been corrupted for months. We test restores on a regular schedule, and we keep a copy of your data offsite in addition to anything stored locally.
A breach affecting 500 or more records has to be reported to the U.S. Department of Health and Human Services, and depending on the situation, you may also be required to notify local media. The financial cost of a breach for a small practice can be significant, and the reputational damage can be worse. The goal is to never get there, which is why prevention and tested backups matter so much.
Healthcare and dental IT comes with specialized requirements that a general technician usually hasn't dealt with. A routine update to your practice management software can break the connection to your imaging sensors if it's not handled carefully. We've seen those situations and know how to avoid them.
Instead of paying a tech every time something breaks, managed IT services give you proactive support for a flat monthly fee. That typically includes:
In most dental and medical offices, the bottleneck is the network rather than the software itself. Modern imaging files (CBCT scans, full-mouth X-rays, MRIs) are large, and cloud-based EHRs need plenty of bandwidth to feel responsive. If your routers, switches, or cabling are old, your software will lag no matter how fast your internet plan is. We can audit your setup and tell you where the real slowdown is coming from.
