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All-inclusive pricing · B2B support teams

Transparent pricing for B2B support teams that need more than basic ticketing.

Account-level customer context, dynamic SLAs, escalations, AI assistance, reporting, and onboarding — in one platform, starting at $32 per agent / month billed annually.

Book a 20-minute demoSee plans & pricing

Best for teams evaluating migration, workflow fit, or multi-team rollout. Free trial · No credit card required.

✓No per-resolution AI fees✓No setup or platform fees✓Free onboarding included✓SOC 2 Type II✓US · EU · Canada data regions
Plans

Transparent. Per agent. No platform fee.

Two plans, one full platform. AI, SLAs, escalations, KB, reporting, and onboarding are all included — not sold as separate modules.

Professional

For mid-sized B2B support teams
$32$40/ agent / mo
Billed annually · scales as you grow
Included in Professional
  • ✓Intelligent Support AI (search, summaries, sentiment)
  • ✓Ticketing across email, chat, AI bot, APIs
  • ✓Dynamic SLAs and multi-level escalations
  • ✓Internal & customer knowledge base
  • ✓Customer self-service portal
  • ✓Customer health scoring
  • ✓Reporting engine + 35+ KPI scorecards
  • ✓CSAT / NPS / CES + survey engine
  • ✓Free onboarding and training
Start free trialCompare all features ↓
Most chosen for B2B

Enterprise

For larger teams with rollout, control, and security needs
$100$125/ agent / mo
Billed annually · scales as you grow
Everything in Professional, plus:
  • ✓Sandbox environment
  • ✓White labeling
  • ✓Advanced permissions
  • ✓Enterprise API (higher throughput)
  • ✓Unlimited custom roles
  • ✓SAML Single Sign-On (SSO)
  • ✓Default personal views
  • ✓Live onboarding training
  • ✓Dedicated success manager (TSAM / CSM)
  • ✓Access to managed services
Book Enterprise demoCompare all features ↓

How pricing scales. Every plan starts at a base price. After 15 agents, each additional agent is +$2.50. Per-agent cost is capped at $150. At 60+ agents, accounts standardize on Enterprise. No hidden setup or platform fees.

What every plan includes

No bolt-ons. No “available on Enterprise” surprises.

Everything serious B2B teams need to run structured support is already part of the platform.

Account-aware ticketing

Every case carries company, contact, asset, and history context.

Dynamic, multi-level SLAs

SLAs driven by any data point on the case, account, or asset.

Structured escalations

Multi-tier escalations with templates and full audit trail.

Turn-key AI

Search, summarization, sentiment, prediction, deflection — included.

KB + customer portal

Multi-portal, white-labeled customer experience with SSO options.

Reporting & 35+ KPIs

Real-time dashboards, scorecards, and natural-language reporting.

Workflows & routing

Triggers, round-robin, channel routing, custom business rules.

Onboarding included

Implementation and training are part of every plan — not an add-on.

Where Supportbench fits

Built for B2B teams stuck between basic help desks and bloated suites.

Too light

Basic help desks

Great for simple inbox triage, but they buckle when you need account-level context, dynamic SLAs, or multi-tier escalations.

Recommended
The middle lane

Supportbench

Built for B2B teams between shared inboxes and enterprise suites. Account context, SLAs, AI, and reporting — without the enterprise tax.

Too heavy

Enterprise suites

Powerful, but often heavier to buy, configure, and justify than growing B2B support teams actually need.

Full feature comparison

Compare every Supportbench feature

Use the complete feature guide below to confirm the workflows, AI capabilities, security controls, reporting, account management, and support included with each plan. 125+ capabilities, all in the page.

Ticket ManagementAI & Intelligent AutomationsEmail ManagementSLA ManagementEscalation ManagementChat & MessagingWorkflows & AutomationsKnowledge BaseCustomer Portal & CommunityReporting & AnalyticsCustomer & Account ManagementSurveys, CSAT, NPS & CESData, Storage & Usage LimitsDeveloper Tools & APIsSecurity & ComplianceSupport, Onboarding & Services
1Ticket ManagementA unified agent workspace built for B2B workloads — every channel, every customer, every case in one place.
FeatureProfessionalEnterpriseWhat it does
Unified Agent Workspace
Pro
Ent
Unify every channel — email, chat, Slack, Teams — into a single case view.
Views
Pro
Ent
Create custom views to slice and dice tickets exactly how your team works.
Customizable Dashboards
Pro
Ent
Compose dashboards from 40+ data points with custom grouping, ordering, and filtering.
Company and Contact Panels
Pro
Ent
See company, contact, asset, and history context inline on every case.
Bulk Responses
Pro
Ent
Send personalized bulk email replies to customers in a single action.
Merging and Splitting
Pro
Ent
Merge related cases or split activities into new ones without losing history.
Custom Divisions and Grouping
Pro
Ent
Fully customize incoming case categorization and routing structure.
Case Policies
Pro
Ent
Control which fields are visible, required, and ordered per case type.
Templates and Canned Responses
Pro
Ent
Build shared response libraries your team can reuse and personalize.
Task Management
Pro
Ent
Add tasks to cases and assign them to other team members.
Follow-the-Sun Support
Pro
Ent
Manage multiple time zones, workflows, and handoffs across regions.
Collision Detection
Pro
Ent
See when other agents are viewing or replying to the same case.
Mobile App
Pro
Ent
Native mobile app for notifications and managing your personal queue.
2AI & Intelligent AutomationsTurn-key AI that summarizes, predicts, prioritizes, and deflects, plus full MCP service support. Included, not metered per resolution.
FeatureProfessionalEnterpriseWhat it does
CSAT & CES Prediction
Pro
Ent
Predict CSAT and CES scores even when surveys aren't filled out, with reasoning behind each score.
AI Search
Pro
Ent
Ask questions in natural language across case history and knowledge — no keyword juggling.
Knowledge Base GenAI Bot
Pro
Ent
GPT-4o-powered bot that answers customer questions using your knowledge base.
GenAI FAQ Bot
Pro
Ent
Generative AI bot trained on your FAQ for fast, accurate case deflection.
Automated Article Creation
Pro
Ent
Generate KB articles from existing cases or on case closure.
Activity Summarization
Pro
Ent
Every customer communication is analyzed and summarized automatically.
Ticket Resolution Summaries
Pro
Ent
Concise auto-generated summaries of how cases were resolved.
GenAI Customer Insights
Pro
Ent
CSMs can ask GenAI about past tickets to surface insights without manual digging.
Smart Auto-Prioritization
Pro
Ent
Prioritize incoming tickets automatically using language-aware rules.
Auto-Tagging of Keywords
Pro
Ent
Auto-tag tickets and articles to improve organization and search.
Sentiment Analysis
Pro
Ent
Every activity is scored for sentiment and surfaced in your views.
AI Reporting
Pro
Ent
Generate reports, charts, and tables in natural language ("show me top 3 customers creating tickets this month").
Full MCP Service Support
Pro
Ent
Connect external AI agents, copilots, and tools to Supportbench over the Model Context Protocol (MCP) for secure, structured access to cases, customers, and knowledge.
3Email ManagementOutlook-class email handling with deliverability built in — no per-mailbox math.
FeatureProfessionalEnterpriseWhat it does
Outlook / Gmail-class Editor
Pro
Ent
Compose complex emails with copy-paste images and full formatting.
Unlimited Inbound Addresses & Aliases
Pro
Ent
No cap on incoming addresses — support@, sales@, info@, and any alias.
Unlimited Outbound
Pro
Ent
No limit on outbound email volume from your account.
Customized Signatures
Pro
Ent
Signatures keyed to the sending address or agent profile.
Pixel Tracking
Pro
Ent
Notification when a customer opens an email you sent.
Real-time Delivery Notifications
Pro
Ent
Know the moment a message is delivered or fails, and why.
Email Forwarding to Cases
Pro
Ent
Forward customer emails into your aliases to auto-create cases.
Block Lists
Pro
Ent
Block spammers and unwanted senders.
Routing Forms
Pro
Ent
Convert form submissions into structured case data.
Send Scheduling
Pro
Ent
Delay-send emails to land at the right time.
Fully White-Labeled Email Authentication
Pro
Ent
Full SPF, DKIM, and DMARC support so your mail never lands in spam.
4SLA ManagementDynamic, multi-level SLAs that actually understand B2B contracts — not just a single timer.
FeatureProfessionalEnterpriseWhat it does
Dynamic SLAs
Pro
Ent
Build SLAs from any data point on the case, company, contact, or asset.
Trigger Actions
Pro
Ent
Automate actions when an SLA is at risk or breached.
Manually Set SLAs
Pro
Ent
Override SLAs dynamically when business context demands it.
Multi-Level SLAs
Pro
Ent
Apply different SLAs at different points of the case lifecycle.
5Escalation ManagementStructured, multi-tier escalations with the context required handoffs need.
FeatureProfessionalEnterpriseWhat it does
Escalate to Next Level
Pro
Ent
Escalate cases to the next tier or flag them as escalations with notes.
De-escalate Back to Owner
Pro
Ent
Return cases to their original agent with full context.
Escalation Types
Pro
Ent
Categorize escalations to route and report on them cleanly.
Escalation Templates
Pro
Ent
Require structured templates before escalations can be submitted.
Multi-Level Escalations
Pro
Ent
Tier 1 → Tier 2 → Tier 3 escalation paths with full audit.
6Chat & MessagingEmbeddable chat and KB widgets with unlimited concurrent conversations.
FeatureProfessionalEnterpriseWhat it does
Web Widget
Pro
Ent
Embed a chat or KB-only widget on any website.
Widget Customization
Pro
Ent
Brand and customize the widget to match your site.
Unlimited Concurrent Chats
Pro
Ent
No cap on simultaneous live conversations.
Active Connection View
Pro
Ent
See who's online to engage them or review activity history.
Send and Receive Files
Pro
Ent
Share files and inline images both ways.
Seamless Case Interactions
Pro
Ent
Chats save as case activities — switch channels without losing thread.
Restart Previous Chats
Pro
Ent
Continue prior chats and re-engage customers any time.
Rich Messages
Pro
Ent
Formatting, emojis, inline images, and more.
7Workflows & AutomationsTriggers, routing, round-robin assignment, and custom business rules — included.
FeatureProfessionalEnterpriseWhat it does
Triggers
Pro
Ent
Run actions on specific case-lifecycle events.
Case Round-Robin Assignment
Pro
Ent
Auto-assign by case type, asset, or agent availability.
Email, Chat, and Portal Routing
Pro
Ent
Route incoming cases by channel and content.
Article Suggestions
Pro
Ent
Suggest KB articles to agents based on incoming activity content.
Custom Business Rules
Pro
Ent
Build workflows using company, contact, time-of-day, and timezone data.
8Knowledge BaseFully KCS-compliant knowledge management with seamless case-to-KB integration, deep structure, theming, and approval workflows.
FeatureProfessionalEnterpriseWhat it does
KCS v6 Compliant (Knowledge-Centred Service)
Pro
Ent
Fully KCS-compliant: capture, structure, reuse, and continuously improve knowledge directly from cases with seamless case-to-KB integration.
Public or Internal KB
Pro
Ent
Run customer-facing and internal-only knowledge bases in parallel.
Structured Content
Pro
Ent
Up to 6 levels of topic hierarchy to keep articles organized.
Content Permissions
Pro
Ent
Lock articles by customer, asset, category, or customer role.
Theme Customization
Pro
Ent
Pick a theme, modify it, or build your own with full code control.
KB Suggestion & Case Linking
Pro
Ent
Suggest relevant articles and link them directly to cases.
Revision History
Pro
Ent
Track and roll back to previous article versions.
Scheduled Publishing
Pro
Ent
Publish article versions at scheduled times.
Approval Processes
Pro
Ent
Send agent-written content for review and approval before publishing.
9Customer Portal & CommunityMulti-portal, white-labeled customer experience with SSO options.
FeatureProfessionalEnterpriseWhat it does
Internal & Customer KB
Pro
Ent
Author agent-only or rich customer portal articles in one system.
Multiple Portals
Pro
Ent
Stand up different branded portals with separate KB content.
Comment on Articles
Pro
Ent
Let customers collaborate by commenting on articles.
Create Cases from Comments
Pro
Ent
Open cases from article feedback without leaving the portal.
Company Admin Management
Pro
Ent
Customer-side admin roles with full company-level oversight.
Fully White-Labeled Portals
Pro
Ent
Add your SSL certificate and CNAME to fully brand the portal.
Office 365 Authentication
Pro
Ent
Let customers sign in with Microsoft 365.
SAML Authentication
Pro
Ent
Let customers sign in via your own SAML identity provider.
10Reporting & AnalyticsReal-time dashboards, 35+ KPI scorecards, and optional direct SQL access for BI.
FeatureProfessionalEnterpriseWhat it does
Custom Data Views
Pro
Ent
Build views on almost any property of a case, contact, or customer.
Scheduled Data Views
Pro
Ent
Schedule views and have them sent to your inbox.
Real-time Dashboards
Pro
Ent
Live insight into what's happening across your teams right now.
KPI Scorecards
Pro
Ent
35+ KPIs across agent, team, and organization performance.
Customizable Scorecards
Pro
Ent
Set targets on KPIs and build simple scorecards.
Direct SQL Access
ProAdd-on
EntAdd-on
Query a live SQL replica for BI tools and data mining.
11Customer & Account ManagementAccount-aware support: companies, contacts, assets, hierarchies, and health.
FeatureProfessionalEnterpriseWhat it does
Companies and Contacts
Pro
Ent
Create and link companies with their contacts.
Multi-level Company Relationships
Pro
Ent
Parent-child company hierarchies, linked entities, rolled-up reporting.
Health Scoring
Pro
Ent
Monitor company health based on interaction history.
Assets
Pro
Ent
Attach licenses, contracts, or physical assets to companies and contacts.
Watching
Pro
Ent
Alert agents when watched customers create or update cases.
Attachments
Pro
Ent
Store customer files and documents alongside the account.
Data Tables
Pro
Ent
Tailored custom data tables per customer for training, credentials, etc.
Support Levels
Pro
Ent
Define support tiers and assign them to companies or contacts.
Customer Notes
Pro
Ent
Add notes visible to all agents or trigger alerts on case views.
Customer Roles
Pro
Ent
Restrict customer data access, workflows, and KB visibility by role.
12Surveys, CSAT, NPS & CESNative voice-of-customer measurement, fully integrated with cases and accounts.
FeatureProfessionalEnterpriseWhat it does
CSAT, NPS & CES Collection
Pro
Ent
Capture CSAT, NPS, and CES scores tied to customers and cases.
Custom Surveys
Pro
Ent
Build per-case-type surveys with tailored questions.
Scheduled Surveys
Pro
Ent
Run recurring NPS programs, not just one-offs.
13Data, Storage & Usage LimitsPlain-English storage and usage limits — no metering games.
FeatureProfessionalEnterpriseWhat it does
Data Storage
Pro50 MB / agent
Ent200 MB / agent
Database storage allocated per agent on your account.
File Storage
Pro1 GB / agent
Ent5 GB / agent
Cumulative file storage available per agent.
Custom Objects
Pro2 data tables
Ent10 data tables
Number of custom customer data tables you can build.
Audit Log Retention
Pro1 year
Ent3 years
How far back audit logs are searchable on cases.
API Request Volume
Pro100 / min
Ent500 / min
Maximum API requests allowed per minute against your data.
Disaster Recovery
Pro7 days
Ent45 days
Restore account or data up to this window.
14Developer Tools & APIsFull REST API and portal-level templating control.
FeatureProfessionalEnterpriseWhat it does
REST API Access
Pro
Ent
Full REST API to read or update any data in the platform.
Portal Liquid Templating
Pro
Ent
Tailor portal appearance with full code control via Liquid.
Enterprise APIEnterprise only
Pro—
Ent
Higher-throughput API access for large integrations and BI pipelines.
15Security & ComplianceSOC 2 Type II, role-based access, SSO, encryption, and customer-chosen data residency.
FeatureProfessionalEnterpriseWhat it does
Role-Based Administration
Pro
Ent
Create user roles and lock down functionality precisely.
Secure Case Data via Roles
Pro
Ent
Restrict sensitive case data so only the right users can view it.
Authentication Options
Pro
Ent
Native, SSO, Office 365, and 2FA.
Secure Access Options
Pro
Ent
Password complexity, session length, and expiry controls.
Data Encryption at Rest & In Transit
Pro
Ent
All data, files, and transfers are fully encrypted.
SOC 2 Type II
Pro
Ent
Fully SOC 2 Type II audited.
Audit Log Access
Pro
Ent
Comprehensive event audit data for logins, email status, and case events.
Host Mapping
Pro
Ent
Custom domain + SSL for a branded Supportbench URL.
Data Location
Pro
Ent
Pick your data region — database, file storage, and web services.
SAML SSOEnterprise only
Pro—
Ent
Enterprise SAML single sign-on for agents.
Advanced PermissionsEnterprise only
Pro—
Ent
Granular permission model for large agent organizations.
Unlimited Custom RolesEnterprise only
Pro—
Ent
Build as many bespoke agent roles as you need.
Sandbox EnvironmentEnterprise only
Pro—
Ent
Isolated environment for safe configuration and testing.
White LabelingEnterprise only
Pro—
Ent
Full white-label of the agent and customer experience.
Default Personal ViewsEnterprise only
Pro—
Ent
Define personal default views for every agent in the org.
16Support, Onboarding & ServicesOnboarding, training, and a dedicated success manager when you need it — not a paywalled extra.
FeatureProfessionalEnterpriseWhat it does
Digital Support (Business Hours)
Pro
Ent
Support for critical issues within business hours.
24/7 Digital Support
Pro
Ent
Around-the-clock digital support for issues needing attention.
Portal & Knowledge Base Access
Pro
Ent
Self-serve via the Supportbench support bot and online KB.
Onboarding Training
Pro
Ent
Training and setup assistance to get you live successfully.
Professional Services
Pro
Ent
Migration, management, and project support from our team.
Live Onboarding TrainingEnterprise only
Pro—
Ent
Live, instructor-led onboarding for your team.
Dedicated TSAM / CSMEnterprise only
Pro—
Ent
Named technical success manager / CSM for direct advocacy.
Access to Managed ServicesEnterprise only
Pro—
Ent
Ongoing managed-services access for larger rollouts.
Onboarding & migration

You don’t migrate alone. Onboarding is part of the price.

01

Discovery & scoping

20-minute fit call to map your accounts, workflows, SLAs, and migration source.

02

Migration & setup

We import tickets, customers, macros, and KB articles from Zendesk, Freshdesk, Help Scout, or Jira-based setups.

03

Training & go-live

Live or on-demand training for agents, leads, and admins. Most teams are live in under two weeks.

Security & data

Built to pass IT review on the first pass.

SOC 2 Type II

Independently audited security controls.

SAML SSO

Enterprise-grade single sign-on for agents.

Encryption

At rest and in transit across every layer.

Data residency

Choose US, EU, or Canada hosting.

Audit logs

Up to 3 years of searchable audit history.

Disaster recovery

Restore data up to 45 days back (Enterprise).

Customers

“Supportbench gave our team a single client management system. Everything is on one platform — we finally have complete oversight of every client and every conversation.”

Hugh Dauterman · Data Operations Director
★★★★★G2 · Top Rated★★★★★Capterra · Top Rated★★★★★GetApp · Category Leader★★★★★SoftwareAdvice · Front Runner
Pricing FAQ

Answers to the questions B2B teams actually ask.

How does Supportbench pricing work?+
Per-agent, billed annually. Professional is $32/agent/month (annual) or $40/agent/month (monthly). Enterprise is $100/agent/month (annual) or $125/agent/month (monthly). AI, SLAs, escalations, KB, reporting, and onboarding are all included — no per-resolution AI fees and no bolt-on modules.
Is there a free trial? Do I need a credit card?+
Yes — there is a free trial and no credit card is required to start. Use the trial to load real data and test workflows against your actual accounts.
Are there setup, platform, or migration fees?+
No setup or platform fees. Migration from Zendesk, Freshdesk, Help Scout, and Jira-based setups is handled by our team. Large or custom migrations may be quoted as professional services.
When does Enterprise become the right plan?+
When you need Sandbox, Advanced Permissions, Enterprise API, Unlimited Custom Roles, SAML SSO, white labeling, live onboarding, a dedicated TSAM/CSM, or access to managed services. Teams of ~60+ agents typically standardize on Enterprise.
Where is my data hosted?+
You choose your data region (US, EU, or Canada). Database, file storage, and web services all run in the region you select.
Is AI metered or included?+
Included. AI search, summaries, sentiment, prediction, auto-tagging, KB GenAI bot, FAQ GenAI bot, and AI reporting are all part of every plan. There is no per-resolution AI fee.
Can I add or remove agents whenever I want?+
Yes. Supportbench scales with your team — add or remove agents as needed.
Do you offer non-profit or education discounts?+
Yes — please contact sales for eligibility and pricing.
What payment methods are accepted?+
Credit cards and bank transfers. Larger organizations can request invoicing through our billing team.

See if Supportbench fits your B2B workflow in 20 minutes.

Bring your real workflow — accounts, SLAs, escalations, integrations. We’ll show you exactly how it maps, honestly, and tell you if it doesn’t.

Book a 20-minute demoStart free trial

Free trial · No credit card required · Onboarding included