Welcome to the

Naga City
Citizens Charter

This is the updated (beta) version of the Naga Citizen’s Charter (2023), your guide to availing services from key offices from the local government of Naga and your assurance of quality service. 

We are constantly trying to improve the Naga City Citizens Charter. Please watch this page for updates and added features.

The Citizen’s Charter in brief

This publication is the tool developed by the City Government to empower its citizenry by promoting transparency and accountability in service delivery. The guidebook describes the key services of the City Government, written for the benefit of its customers.

Services are presented with step-by-step procedures for availing each service, the response time for its delivery, and the city hall officers and staff responsible for the services. A list of requirements is also included.

Mandate

Section 16 of RA 7160 provides that Every local government unit shall exercise the powers expressly granted, those necessarily implied therefrom, as well as powers necessary, appropriate, or incidental for its efficient and effective governance, and those which are essential to the promotion of the general welfare. Within their respective territorial jurisdictions, local government units shall ensure and support, among other things, the preservation and enrichment of culture, promote health and safety, enhance the right of the people to a balance ecology, encourage and support the development of appropriate and self-reliant scientific and technological capabilities, improve public morals, enhance economic prosperity and social justice, promote full employment among their residents, maintain peace and order, and preserve the comfort and convenience of their inhabitants.” 

Vision

“Naga, An Maogmang Lugar”

By 2030, Naga City shall be a recognized model of:

  • A healthy city — peaceful, vibrant, productive, safe, smart, green, and resilient — that is driven by excellence and solidarity, enabled by technology, powered by a strong and diversified urban and agricultural economy, and nurtured by cultural and religious diversity.

This will be enabled by:

  • People-centered development that promotes and protects the general welfare of Nagueños, especially the vulnerable, to build a more caring and sustainable society.
  • Collaborative governance steered by a shared direction and sustained by partnerships among the national and local governments, the private sector, civil society, and an empowered citizenry.

These are the foundations that will sustain Naga as An Maogmang Lugar and inspire others on their own development paths.

Mission

To make Nagueños happy and proud of their city and of their living faith thru continuous improvement and innovation in inclusive governance and responsible citizenship.

Service Pledge

We, the officials and employees of the City Government of Naga, do hereby swear and pledge to aim for excellence in public service, value our constituents and clients by taking care of their needs with integrity and satisfaction. We further pledge to build people-centered governance and to create a client-friendly environment. We will aim high and fulfill our commitments in the Citizen’s Charter as our means to achieve excellence in the public service.

This our pledge to the people of the Republic of the Philippines.

Contents

Bicol Central Station
Bicol Science and Technology Centrum
Building and Maintenance and Energy Efficiency and Conservation Office
City Accountant's Office
City Agriculturist’s Office
City Assessor’s Office
City Budget Office
City Civil Registry Office
City College of Naga
City Disaster Risk Reduction Management Office
City Educare Service (City Social Welfare Development Office)
City Engineer's Office
City Environment and Natural Resources Office
City Events, Protocol & Public Information Office
City Health Office
City Human Resource Management Office
City Legal Office
City Mayor's Office
City Parks & Recreational Facilities Management Office
City Planning and Development Office
City Population and Nutrition Office
City Procurement Office
City Social Welfare Development Office
City Treasurer’s Office
City Veterinary Office
City Vice-Mayor’s Office
Education, Scholarship and Sports Office (Naga City School Board)
Gender and Development Office
General Services Office
Housing and Settlements Development Office (UPAO)
1 2

All Services

Bicol Central Station →

Services

Bicol Science and Technology Centrum →

Services

Building and Maintenance and Energy Efficiency and Conservation Office →

Services

  • Air-condition Works | G2C - Government to Citizens and G2G - Government to Government
  • Electrical Works | G2C - Government to Citizens and G2G - Government to Government
  • Carpentry Works | G2C - Government to Citizens and G2G - Government to Government
  • Paint Works | G2C - Government to Citizens and G2G - Government to Government

City Accountant’s Office →

Services

City Agriculturist’s Office →

Services

1 2 3 11 12 Next › Last »

Economy

Bicol Central Station →

Services

City Agriculturist’s Office →

Services

Market Enterprise and Promotions Office →

Services

Environment & Infra

Building and Maintenance and Energy Efficiency and Conservation Office →

Services

  • Air-condition Works | G2C - Government to Citizens and G2G - Government to Government | For Nagueñoes coming from the different barangay offices
  • Electrical Works | G2C - Government to Citizens and G2G - Government to Government | For Nagueñoes coming from different barangay
  • Carpentry Works | G2C - Government to Citizens and G2G - Government to Government | For Nagueños coming from different barangay
  • Paint Works | G2C - Government to Citizens and G2G - Government to Government | For Nagueñoes coming from different barangay

City Engineer’s Office →

Services

City Environment and Natural Resources Office →

Services

General Services Office →

Services

Solid Waste Management Office, Motorpool →

Services

Institutional Development

City Events, Protocol & Public Information Office →

Services

  • Sound System Service | G2C - Government to Citizens, G2B - Government to Businesses, and G2G - Government to Government |

City Legal Office →

Services

City Planning and Development Office →

Services

i-Governance Office →

Services

Information and Technology Office →

Services

Safety, Transpo & Traffic

City Disaster Risk Reduction Management Office →

Services

Public Safety Office →

Services

Procurement and Finance

City Accountant’s Office

Services

City Assessor’s Office

Services

City Budget Office

Services

City Treasurer’s Office

Services

Health

City Health Office

Services

Naga City Hospital

Services

Our Lady of Lourdes Infirmary

Services

Assistance

City Civil Registry Office →

Services

City Population and Nutrition Office →

Services

City Social Welfare Development Office →

Services

City Veterinary Office →

Services

Lingkod Barangay Office →

Services

Office for Senior Citizens Affairs →

Services

Persons with Disability Affairs Office →

Services

Education

Bicol Science and Technology Centrum →

Services

City College of Naga →

Services

City Educare Service (City Social Welfare Development Office) →

Services

Education, Scholarship and Sports Office (Naga City School Board) →

Services

  • Naga Tertiary Scholarship Program (NTSP) Application | G2C - Government to Citizens | For Filipino residents of Naga City aged 25 or below, with good moral character, satisfactory academic performance, family income not exceeding ₱180,000 annually, and not currently receiving any other scholarship or study grant.

Raul S. Roco Library →

Services

Resource Center for the Blind →

Services

Housing and Settlements Development Office (UPAO)

Services

Water Services Division

Services

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