be extraordinary
Los Angeles Managed IT Services & IT Support
Clear IT strategy. Predictable execution.
We help small and midsized Los Angeles businesses reduce IT surprises, manage risk, and make better technology decisions.
"Good IT support is not just about technical skill.
Arthur GaplanyanPresident & Co-Founder
It is about caring enough to understand what the issue actually means to the business."
"Our goal has never been to just fix computers. It has been to give business owners confidence that their technology is moving in the same direction as their company."
George MkrtchyanCEO & Co-Founder
"I'm not a techy person but Arthur makes me understand my IT."Karla WaymireWaymire Law, APC
What Xentric helps manage
Xentric provides managed IT services, cybersecurity, backup and disaster recovery, cloud services, business phones, and strategic guidance for businesses that want fewer surprises and more clarity from IT.
- Managed IT Support & Maintenance
- Cybersecurity & Protection
- Backup & Disaster Recovery
- Cloud Infrastructure Guidance
- Business Phone Systems
- Strategic Planning & Prioritization
No Surprise Disruptions
Problems are detected and addressed before they stall your team. When issues do happen, we respond based on business impact to restore momentum quickly.
No Surprise Risk
You get clearer visibility into gaps, exposure, and what needs attention first. Risk is managed with standards and foresight, not only after something goes wrong.
No Surprise Decisions
Technology decisions are planned, explained, and tied to business priorities. Changes happen with context and timing, not in the middle of an urgent problem.
the problem
Most businesses do not come to us asking for “managed IT.” They come to us because something feels harder, riskier, or more reactive than it should.
IT feels reactive
Problems keep interrupting the day, and it never feels like things are truly getting ahead.
Support happens, but not in a managed way
Tickets get handled, but there is no clear sense of what is improving over time.
Security matters, but priorities are unclear
You know risk needs attention, but it is not always obvious what matters first.
Decisions feel rushed or expensive
Technology decisions often show up in the middle of a problem instead of through a plan.
The same friction keeps repeating
Manual workarounds, recurring issues, and avoidable disruption start to feel normal.
You want better support, better planning, or both
Sometimes the issue is support. Sometimes it is leadership, structure, or visibility. Usually it is a mix.
You're not really looking for more IT activity. You're looking for IT that feels managed.
That means better visibility into what is happening, clearer priorities around what matters most, and standards that make support, security, and decision-making more predictable over time.
- Visibility before disruption
- Priorities before urgency
- Standards before chaos
the pattern
Most IT stress comes from reacting instead of planning.
This isn't random. It's a pattern.
Technology problems usually do not become disruptive all at once. They build over time when visibility is limited, priorities are unclear, and important standards are missing or inconsistent.
- Problems surface after productivity is already lost
- Urgent work gets prioritized by the latest issue, not business impact
- Risk is only addressed after something exposes it
- Technology decisions happen under pressure
- Recurring friction stays in place because nobody has time to step back and improve it
That's not just an IT issue. It's a leadership and operations issue.
how we're different
How We Eliminate IT Surprises
We do not solve reactive IT with more noise, more tickets, or more tools alone.
We solve it by changing the pattern behind it.
That starts with better visibility, smarter prioritization, and standards that make execution more predictable.
Clear Visibility
You cannot stay ahead of problems you cannot clearly see. We help bring visibility to issues, risk, recurring friction, and what needs attention before disruption forces the issue.
Business Priorities
Not every issue matters equally. We help organize support, improvements, and planning around business impact so the right work gets attention at the right time.
Proven Standards
Predictable IT comes from consistency. We apply standards around support, maintenance, security, backup, and documentation so execution is less improvised and more reliable.
That is how IT becomes less reactive, less disruptive, and more useful to the business.
"For over a decade, Xentric Systems has been a trusted technology partner for Artisan House. Their exceptional technical expertise, responsiveness, and dedication have consistently exceeded our expectations."John ShillingArtisan House
what we offer
Our Core Services
The framework matters, but so does scope. Here are the core areas we help businesses manage and improve.
Managed IT Support
Keep support responsive, systems maintained, and daily technology friction from slowing the business down.
Cybersecurity
Protect access, devices, people, and data with practical security that supports how the business operates.
Backup & Disaster Recovery
Reduce downtime and improve recoverability when outages, ransomware, hardware failure, or mistakes happen.
Cloud Services
Plan, host, or improve cloud environments based on what fits the business, not just what sounds modern.
Business Phones
Modern calling, texting, routing, and mobility without handing your team another system to figure out alone.
Co-Managed IT Support
Add structure, depth, and reinforcement to internal IT without replacing internal ownership.
Strategy & IT Consulting
Get clearer technology priorities, better planning, and business-minded guidance on what to improve, when to do it, and why it matters.
"We are so pleased and thankful for the outstanding service Arthur & his team have provided us since day 1."Leyla ZerehiZerehi Waymire Trial Attorneys
What better-managed IT feels like
A better IT relationship is not just about fewer tickets. It is about fewer surprises, clearer priorities, and more confidence in how technology is being managed behind the scenes.
When Xentric is doing its job well, your business should feel less interrupted, less exposed, and less forced into last-minute decisions.
Problems are surfaced earlier
Issues do not have to become major disruptions before they get attention. You get better visibility into what is happening so action can happen sooner.
Priorities are set by business impact
The loudest issue is not always the most important one. Work is prioritized around what affects your operations, your people, and your momentum.
Decisions come with context
Changes, upgrades, and recommendations are explained clearly and discussed before they become urgent, so you can make decisions with more confidence.
Standards create consistency
Reliable IT is not built on improvisation. It comes from consistent standards across support, maintenance, security, documentation, and protection.
is this a fit?
Not every business works the same way. Neither do we.
Xentric is not built for every kind of IT relationship. We work best with businesses that cannot afford for technology to feel scattered, reactive, or uncertain.
That is often the case for professional service firms and other organizations where reliability, responsiveness, and clear priorities have a direct impact on daily operations and client experience.
We are a strong fit for businesses that:
- want IT managed proactively, not only when something breaks
- value clear communication and practical guidance
- want decisions tied to business impact
- appreciate structure, standards, and consistency
- are looking for a long-term partner
We are not the right fit for businesses that:
- only want the cheapest option
- only engage with IT when there is already a problem
- prefer short-term fixes over long-term stability
- do not want guidance, standards, or accountability
- only want extra hands without a clear direction
what our clients say
What clients value most about working with Xentric
The right IT relationship should feel calmer, clearer, and more dependable over time. That is what clients consistently call out in their feedback.
"Xentric Solutions has been handling our IT needs for years. They are extremely helpful, responsive, professional and always looking out for our best interests. We don't know where we would be without their assistance and support. We simply cannot say enough about how pleased we are with Xentric Solutions."
"I manage IT for a multi-location health care provider, so it's hard for me to oversee each location in real-time. Xentric Solutions has been a savior for me and my company. They provide support whenever we need and are always looking out for our best interests. Thank you Xentric Solutions!"
"Xentric Solutions is always there when I need them. Amazing customer service, easy to get a hold of, extremely knowledgeable and always meet our needs. They always look out for our best interests when it comes to phones, security, servers and back-ups."
"Working with George was very easy. They say they want partners, not customers, and this is truly how they relate. I am looking forward to continuing the relationship."
"We are so pleased and thankful for the outstanding service Arthur & his team have provided us since day 1."
"Xentric upgraded all my inhouse computing from multiple physical servers to one virtualized server and switched us from traditional phone system to an internet phone system. They did all the work (planning, procurement, installation and support), ensuring that all 25 older workstations were upgraded and meshed with the new installation. Since then, Xentric has provided consistent, reliable support for all hardware needs."
"Extremely knowledgeable in the field of cybersecurity for small businesses. They provide outstanding information and services at very reasonable rates. I cannot think of any other place to go. Very trustworthy. I was left with confidence that I am in good hands with Xentric Solutions."
"We use Xentric for all our business IT needs. They always provide excellent customer service and are very professional. They are extremely knowledgeable and I highly recommend them to any business."
"Xentric's knowledge in tech and business has been an integral part of my company's growth."
"One million percent recommend Xentric Solutions. They know their stuff, work hard to provide the best customer service possible, and make themselves available when you need them most. They are reliable, knowledgeable, and great to work with. If you’re considering hiring Xentric, do it without hesitation."
"As a small business owner, I am impressed with the competitive prices, excellent professional service, and quick turn-around time with Xentric Solutions for all of my IT needs."
working together
What working together feels like:
We start by understanding the problems interrupting your day.
The first step is a conversation, not a pitch. We listen, ask questions, and get context around what's been frustrating, what's working, and what you want IT to feel like moving forward.
The goal is clarity, not pressure.
Once there's clarity, you get a clear plan with options and context.
We outline what needs attention, what can wait, and what matters most. You'll understand the reasoning, the priorities, and the tradeoffs before any decisions are made.
Nothing moves forward without your understanding and approval.
When it's time to move forward, changes are handled deliberately and with minimal disruption.
Work is planned, expectations are clear, and progress doesn't become a distraction.
The result is fewer interruptions, clearer ownership, and an IT environment that feels predictable instead of reactive.
- You do not need to switch everything at once
- You stay in control of decisions
- We can work with what you already have
- The goal is progress with clarity, not unnecessary disruption
"Xentric's knowledge in tech and business has been an integral part of my company's growth."Trent TribeGrace Marketing Co.
our story
Why Xentric exists.
Xentric was built around a simple belief: IT should reduce stress, not create it.
Founded by George Mkrtchyan and Arthur Gaplanyan, Xentric was built to create a calmer, more predictable IT experience for Los Angeles businesses.
We kept seeing capable businesses deal with the same frustrations: support that only showed up when something broke, technology decisions made under pressure, and no clear sense of what was improving over time. Good businesses were being held back by IT that felt reactive, inconsistent, and hard to trust.
So we built something different.
Not a company that just responds to problems, but one that helps businesses understand what is happening, make better decisions, and build toward an IT environment that feels organized and managed.
That philosophy is reflected in our name. Xentric is built around a calm, customer-focused approach centered on clarity, structure, and consistency rather than constant firefighting.
And it is reflected in the standard we hold ourselves to: IT that reduces stress instead of creating it.
Read our story faq
Frequently Asked Questions about managed IT services
If you are considering managed IT support, a few practical questions tend to come up. Here are some of the most common ones.
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"Super personalized experience. Communication was quick, easy, and to the point. As soon as I told Xentric my needs, they sent me the best options, and made sure that I was set up and ready to go ASAP."
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