about xentric solutions
IT support is easy to promise. Clarity is harder to find.
We help small and midsized businesses bring structure to IT, reduce surprises, and make better technology decisions.
"Arthur and the team at Xentric Solutions respond quickly and resolve IT concerns without causing our business services to go down. Arthur is knowledgeable, personable, and conscientious of our budget. My staff adore him for being there when we need tech help."Joy Kraft MilesKraft Miles, ALC
why xentric exists
It Started With a Pattern
We kept seeing the same thing. Good businesses were relying on technology more and more, but they were not getting the kind of support, guidance, or structure they actually needed. They were getting fixes. They were not getting clarity.
the xentric story
Like a lot of people in IT, we started by helping others. Friends, family, and business owners would ask for advice, troubleshooting, or help untangling a mess.
After enough of those conversations, one thing became clear. Small and midsized businesses were often expected to run on technology they did not fully control, fully understand, or fully trust.
So we built Xentric to change that. Not by being louder, flashier, or more technical for the sake of it. By being clearer, more structured, and more invested in helping businesses use technology well.
how we operate
What Needed to Change
Less Reaction
More Planning
Technology should not feel manageable only when nothing is broken.
Less Jargon
More Clarity
People should understand what is happening, why it matters, and what comes next.
Less Patchwork
More Standards
Reliable IT comes from consistency, not improvisation.
Less Vendor Mentality
More Partnership
The goal is to support the business, not just resolve tickets.
how we think about it
How We Think About IT
We do not believe better IT comes from adding more noise, more tickets, or more tools alone. We believe it comes from better visibility, better priorities, and standards that make execution more predictable.
Clarity Before Action
You cannot manage what nobody can clearly explain.
Business Impact Over Technical Noise
Not every issue deserves the same urgency.
Standards Create Stability
Consistency reduces chaos.
Partnership Over Transactions
The relationship should help the business run better over time.
why we're called xentric
Xentric is pronounced "zen-trick"
The name reflects the kind of IT experience we wanted to create from the beginning: one that feels more customer-centered, more thoughtful, and less chaotic.
Too often, businesses are left dealing with reactive support, unclear guidance, and technology that feels harder to manage than it should. We built Xentric around a different mindset, one centered on clarity, structure, and a better overall experience.
That same idea also carries into Xenith, our mascot, who reflects the qualities we believe strong IT support should bring: confidence, reliability, adaptability, and forward momentum.
what changes
What Changes When IT Is Managed Well
Problems Are Surfaced Earlier
Issues get attention before they become major interruptions.
Priorities Are Clearer
The loudest problem is not always the most important one.
Decisions Come With Context
Recommendations are explained before they become urgent.
Technology Feels More Manageable
IT stops feeling random and starts feeling organized.
the team
Meet the people behind Xentric
George Mkrtchyan
CEO & Co-Founder
George has an engineering background and deep expertise in network design, security, and technology integrations. He believes technology should make a business stronger, not harder to run, and his focus remains on building practical systems that support stability, security, and long-term growth.
Arthur Gaplanyan
President & Co-Founder
Arthur has more than 25 years of experience empowering businesses with technology. He believes technology should support the business in a practical, structured way, and his focus remains on helping clients reduce surprises, improve stability, and move forward with greater confidence.
Barrett Dilger
Operations Manager
Barrett has more than 25 years of operations management experience. He believes good service starts with clear communication, strong follow-through, and a practical, people-focused approach that helps clients feel supported and confident moving forward.
Justin Settle
IT Support Specialist
Justin handles Tier 1 and Tier 2 support while also contributing to more advanced issues as needed. With his CompTIA A+ and pending Network+ certification, he brings a steady, hands-on approach to solving problems and keeping client environments running smoothly.
Eduardo Ochoa Jr.
IT Support Specialist
Eduardo supports clients with Tier 1 and Tier 2 technical work while also assisting with more advanced issues when needed. With a UCLA cybersecurity bootcamp certification, CompTIA Security+ CE, and Network+ certification, he brings a strong interest in security, with a long-term focus on cybersecurity forensics.
Arman Dovlatbekyan
Integrations Specialist
Arman has years of experience in backend development, API integration, and cloud-based systems. His background in enterprise systems, third-party services, and database management supports Xentric's goal of building dependable, efficient solutions for clients.
Xenith
Our Mascot
Xenith represents the values we bring to every client relationship. He combines four legendary creatures: the rarity of the Unicorn, the freedom and potential of Pegasus, the strength and wisdom of the Dragon, and the resilience of the Phoenix. Together, those qualities reflect how we approach IT: tailored service, fewer roadblocks, stronger protection, and steady support when it matters most. That's not mythology. That's our mindset.
the xentric difference
You have probably heard plenty of IT companies promise to be responsive, proactive, and customized
What matters more is how they actually work, how they communicate, and whether they help your business move forward with more clarity. Here is what clients tend to notice most about working with Xentric.
- We Act Like Owners: We take responsibility seriously. When something affects your business, we treat it with the urgency and care it deserves.
- We Give You Strategy, Not Just Support: You do not just get ticket resolution. You get direction, context, and a clearer path for how technology should support the business.
- We Balance Security with Sanity: Protection matters, but so does usability. We take a practical approach that helps keep your business secure without making daily work harder than it needs to be.
- We Speak Human: You should not need a translator to understand your own IT. We explain things clearly, without jargon, attitude, or unnecessary complexity.
- We Grow With You: As your business evolves, your technology should keep up. We help create the structure, support, and strategy needed to scale without leaving important gaps behind.
what our clients say
What Our Clients Say
“Xentric Solutions has been handling our IT needs for years. They are extremely helpful, responsive, professional and always looking out for our best interests.”
Guadalupe BarraganBarragan & Satzman, LLP“One million percent recommend Xentric Solutions! They know their stuff, work hard to provide the best customer service possible, and make themselves available when you need them most.”
Karla WaymireWaymire Law Group, APC“I manage IT for a multi-location health care provider, so it’s hard for me to oversee each location in real-time. Xentric Solutions has been a savior for me and my company.”
Arthur OganesyanAll For Health, Health For All, Inc.“Xentric Solutions is always there when I need them. Amazing customer service, easy to get a hold of, extremely knowledgeable and always meet our needs.”
Irene Herrera-YakhiKML“We are so pleased and thankful for the outstanding service Arthur & his team have provided us since day 1.”
Leyla ZerehiZerehi Waymire Trial Attorneys“Xentric upgraded all my inhouse computing from multiple physical servers to one virtualized server and switched us from traditional phone system to an internet phone system. Since then, Xentric has provided consistent, reliable support for all hardware needs.”
Tim CotterCotter Church Supplies, Inc“Extremely knowledgeable in the field of cybersecurity for small businesses. I was left with confidence that I am in good hands with Xentric Solutions.”
Louis T.Strategic Legal Counseling“We use Xentric for all our business IT needs. They always provide excellent customer service and are very professional.”
Sarkis T.Loyalty Auto“Xentric's knowledge in tech and business has been an integral part of my company's growth.”
Trent TribeGrace Marketing Co.“As a small business owner, I am impressed with the competitive prices, excellent professional service, and quick turn-around time with Xentric Solutions.”
Alex TsimanisLaw Office of Alexander Tsimanis, APC what to expect
What to Expect When You Work With Us
We don't wing it. We fix what your last provider didn't. Then we listen, closely. We meet with your team, document your systems, and build your custom technology strategy.
The first 90 days aren't about us looking good. They're about making sure you feel confident moving forward.
Once the dust settles, we shift from cleanup to clarity. From there, it's all about making your tech work for your business, not against it.
Thinking About Making a Change?
If your current IT setup feels harder to manage than it should, or if you are tired of vague answers, slow follow-through, and constant frustration, it may be time for a different kind of partner.
We work with small and midsized businesses that want more than problem resolution. They want clarity, structure, and a better path forward.
Let's start a conversation
"Super personalized experience. Communication was quick, easy, and to the point. As soon as I told Xentric my needs, they sent me the best options, and made sure that I was set up and ready to go ASAP."
