XenManage | Managed IT Support
Managed IT services for businesses that need dependable support and maintenance
XenManage is our core business service to keep employees productive, devices maintained, and day-to-day IT issues from turning into bigger disruptions.
"Xentric upgraded all my inhouse computing from multiple physical servers to one virtualized server and switched us from traditional phone system to an internet phone system. Since then, Xentric has provided consistent, reliable support for all hardware needs."Tim CotterCotter Church Supplies, Inc
XenManage is Xentric Solutions’ managed maintenance and support service for small and midsized businesses that want day to day IT handled with more consistency and less interruption. It combines responsive employee support with ongoing device and system maintenance, so problems are addressed when they happen and the environment behind them is maintained over time.
our approach
Managed IT services should keep the business moving
When most businesses look for managed IT services, they are usually looking for something practical. They want someone to handle the day-to-day issues that slow people down, maintain the devices and systems employees depend on, and keep small problems from turning into larger disruptions. They want support that is responsive, maintenance that is consistent, and a relationship that feels organized instead of improvised.
That is what XenManage is built to do.
This is our core maintenance and support service. It is focused on the part of IT people feel every day: whether employees can work, whether devices are behaving the way they should, whether routine issues are handled cleanly, and whether the environment is being maintained well enough to avoid unnecessary disruption.
how it works
XenManage is built to support
Staff and their Devices
Support for your Team
When employees run into issues, they need a clear path to help and a support team that can get them moving again.
That can include things like login issues, device problems, email and application issues, printer problems, file access trouble, setup requests, and the day-to-day technical friction that interrupts work.
Proactive device maintenance
Support alone is not enough if the underlying environment is not being maintained.
XenManage also covers the ongoing care of the devices and systems your team depends on. That includes maintenance tasks like patching and updates, health monitoring, troubleshooting recurring issues, workstation and server oversight, routine administrative work, and the steady upkeep that helps the environment stay usable and dependable over time.
Together, those two pieces create a better day-to-day IT experience. Employees get help when they need it, and the environment behind them gets the ongoing attention it needs.
what you get
How XenManage impacts your business
the cost of doing nothing
Put a number to the friction
Those everyday interruptions and recurring problems add up. Here is roughly what they cost a business your size over a year.
What is unmanaged IT costing you?
This is a conservative number based on a 10-person business. Move the sliders to match yours.
Your business
Not sure of your numbers? The defaults are conservative industry averages, so leaving them as they are still gives you a usable floor.
Wages plus benefits, not salary alone.
Even one frozen app or slow boot a day is about 30 minutes a week.
Think internet down, email out, or the main app unavailable.
Where the cost comes from
That works out to roughly $61 for every working day.
On top of all this, aging hardware is likely costing you around $1,350 a year in extra repairs and lost time.
How this is calculated. Everyday slowdowns assume each person loses the time you set every week, valued at the loaded hourly cost, across 52 weeks. Downtime multiplies your outages and their length by everyone affected, at the same hourly cost. Loaded hourly cost means wages plus benefits, not salary alone. Our default of 30 minutes a week is conservative; surveys such as Robert Half have measured closer to 22 minutes a day.
This is a simple illustration, not a precise quote. It leaves out things like missed opportunities and reputational damage, so your real exposure is usually higher. The goal is not to alarm you, just to make a cost that normally stays out of sight easier to see.
You’re already paying for it
The figure above is real money. It leaves your business every year, in the time your team loses to slow systems and recurring problems that keep coming back. You are already paying for IT this way, whether or not it shows up as a bill.
XenManage puts that same time toward keeping those problems from happening. For a set monthly price, your team gets responsive support, consistent maintenance, and an environment kept in shape so the same issues stop coming back. The interruptions that quietly cost you the figure above become someone else’s job to prevent.
how we support you
What makes the support experience different
A lot of managed IT providers sound similar on paper. The difference usually shows up in how they communicate, how they solve problems, and how much ownership they take when something needs attention.
Fast to respond, Thorough to resolve
Quick responses matter, but so does doing the work properly. We move quickly when something disrupts your business, then take the time to understand root cause so the same issue is less likely to keep coming back.
No tickets and crickets!
Opening a support ticket should not feel like sending a message into the void and hearing nothing but crickets. We communicate clearly throughout the process, so you know what is happening, what is being worked on, and what to expect next.
Responsive, Capable, and Accountable
Good support is not just about being friendly or fast. It takes responsiveness, technical depth, and real ownership. That combination is rarer than it should be, and it is a big part of what clients value when they work with us.
Dealing with a slow or unreliable network specifically?
See how we approach network installation, monitoring, security, and ongoing support for Los Angeles businesses.
Already have IT support, but questioning the relationship?
If your current provider feels slow, disconnected, or hard to rely on, we can help you see what it looks like to switch IT providers without turning the transition into a mess.
client experiences
We've got you covered
Xentric Solutions has been awarded "Top 19 Managed Provider" in Los Angeles and "Pioneer 250" in North America.
“Xentric's knowledge in tech and business has been an integral part of my company's growth.”
Trent TribeGrace Marketing Co.“One million percent recommend Xentric Solutions! They know their stuff, work hard to provide the best customer service possible, and make themselves available when you need them most.”
Karla WaymireWaymire Law Group, APC“I manage IT for a multi-location health care provider, so it’s hard for me to oversee each location in real-time. Xentric Solutions has been a savior for me and my company.”
Arthur OganesyanAll For Health, Health For All, Inc.“Xentric Solutions is always there when I need them. Amazing customer service, easy to get a hold of, extremely knowledgeable and always meet our needs.”
Irene Herrera-YakhiKML“We use Xentric for all our business IT needs. They always provide excellent customer service and are very professional.”
Sarkis T.Loyalty Auto“I started my relationship with Xentric Solutions when I opened my law firm. Without their help, I would not have been able to fulfill the everyday needs of my office, while also ensuring the safety and confidentiality of my clients' personal information. During the last 5 years as my business grew, the ease with which I was able to adapt to changes really set me apart from my competitors. My firm would not have made it through the Pandemic without the help from Xentric Solutions.”
Nikki GrigoryanGrigoryan Law“We are so pleased and thankful for the outstanding service Arthur & his team have provided us since day 1.”
Leyla ZerehiZerehi Waymire Trial Attorneys“Extremely knowledgeable in the field of cybersecurity for small businesses. I was left with confidence that I am in good hands with Xentric Solutions.”
Louis T.Strategic Legal Counseling“For over a decade, Xentric Systems has been a trusted technology partner for Artisan House. Their exceptional technical expertise, responsiveness, and dedication have consistently exceeded our expectations.”
John ShillingArtisan House“Super personalized experience. Communication was quick, easy, and to the point. As soon as I told Xentric my needs, they sent me the best options, and made sure that I was set up and ready to go ASAP.”
Michelle NabatiNabati Law“As a small business owner, I am impressed with the competitive prices, excellent professional service, and quick turn-around time with Xentric Solutions.”
Alex TsimanisLaw Office of Alexander Tsimanis, APC“Working with George was very easy. They say they want partners, not customers, and this is truly how they relate. I am looking forward to continuing the relationship.”
Donna PenickNorth Valley Christian School“When a weekend flood emergency knocked our network offline, Xentric Solutions brought in replacement enterprise equipment, configured them and had us back up and running by 4 AM Monday morning.”
Steve DavisIT Director“Xentric Solutions has been handling our IT needs for years. They are extremely helpful, responsive, professional and always looking out for our best interests. We don't know where we would be without their assistance and support.”
Guadalupe BarraganBarragan & Satzman, LLP faq
Frequently Asked Questions about XenManage
If you are evaluating managed IT support, a few practical questions usually come up around scope, fit, and how the relationship works. Here are some of the most common ones.
Get clarity on your IT
Start with a conversation
Let’s discuss what is creating friction, risk, or uncertainty and whether Xentric is the right fit.
“Super personalized experience. Communication was quick, easy, and to the point. As soon as I told Xentric my needs, they sent me the best options, and made sure that I was set up and ready to go ASAP.”